Maggie Ungerboeck

1. Guide
2. ...
3. Working with articles in the knowledge base
4. About Guide Team Publishing

Hi Eric, There isn't anything in Guide that allows you to comment or suggest edits without updating text. I've created some other processes depending on the person I'm working with and how familiar...

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• Maggie Ungerboeck
• Création 12 janvier 2021 16:52
• 0 vote

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Viewing a list of all unverified articles that need verification (Guide Enterprise)

Hi, Needs verification means that it has met one of the configured verification rules so someone needs to review the information in the article for accuracy. Need Verification articles have a verif...

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• Maggie Ungerboeck
• Création 12 janvier 2021 16:12
• 0 vote

1. Guide
2. ...
3. Working with knowledge base content
4. What does the error message "Article wasn't saved. Please try again." mean?

Hi Kevin, Hopefully we can get this sorted out. When you are looking for these articles, are you looking for them through the end user Guide experience or are you looking for them in the Guide Admi...

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• Maggie Ungerboeck
• Création 7 janvier 2021 17:36
• 0 vote

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Creating user segments for Guide user permissions

Mary Jo Trapani - Our end users can no longer access Guide through IE because of an error on the Zendesk sign in page. If we bypass the sign in screen, then the site works with no problem. If you d...

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• Maggie Ungerboeck
• Création 6 janvier 2021 03:52
• 0 vote

1. Communauté
2. Guide Q&A
3. Restricting Access to Sections using User Segments

Hi Eric, You are correct that you restrict on the article level. When Zendesk first introduced restricting Guide content, it was done on the Section level; however, they changed it a few years ago ...

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• Maggie Ungerboeck
• Création 6 janvier 2021 03:34
• 0 vote

1. Gather
2. ...
3. Managing community topics
4. Applying user segments to restrict viewing access to community content

Hi Bill, Looks like you are in the Guide product which uses articles, sections and categories. Topics are in the Gather (community) product. To edit a topic, you'll want to go into your community, ...

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• Maggie Ungerboeck
• Création 28 décembre 2020 20:40
• 0 vote

1. Communauté
2. Guide Q&A
3. How to implement article expiration?

Hi Mary, See if this article give you what you need. I think you are looking for the Unpublish feature: https://support.zendesk.com/hc/en-us/articles/360033898654-Scheduling-articles-for-publishing...

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• Maggie Ungerboeck
• Création 18 décembre 2020 18:09
• 0 vote

1. Gather
2. ...
3. Managing community topics
4. Applying user segments to restrict viewing access to community content

Hi Bill, You'll want to make sure your Zendesk role is set as a Guide Admin. You can see this by looking at your Role permissions. To see if your role has Guide Admin access, click the Admin button...

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• Maggie Ungerboeck
• Création 18 décembre 2020 17:54
• 0 vote

1. Communauté
2. Gather Q&A
3. Any plans to add quoting functionality?

This will make our community users very happy! Thanks for the update Kasper!

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• Maggie Ungerboeck
• Création 17 décembre 2020 15:55
• 0 vote

1. Communauté
2. Feedback on Gather
3. Inline code formatting in Zendesk communities

That's great news Kasper! Thanks for the update!

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• Maggie Ungerboeck
• Création 17 décembre 2020 15:55
• 0 vote