
Maggie Ungerboeck
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Activité totale380
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés3 utilisateurs
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Votes45
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Abonnements160
Aperçu des activités
Dernière activité effectuée par Maggie Ungerboeck-
Maggie Ungerboeck a ajouté un commentaire,
Hi Eric, There isn't anything in Guide that allows you to comment or suggest edits without updating text. I've created some other processes depending on the person I'm working with and how familiar...
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Maggie Ungerboeck a ajouté un commentaire,
Hi, Needs verification means that it has met one of the configured verification rules so someone needs to review the information in the article for accuracy. Need Verification articles have a verif...
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Maggie Ungerboeck a ajouté un commentaire,
Hi Kevin, Hopefully we can get this sorted out. When you are looking for these articles, are you looking for them through the end user Guide experience or are you looking for them in the Guide Admi...
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Maggie Ungerboeck a ajouté un commentaire,
Mary Jo Trapani - Our end users can no longer access Guide through IE because of an error on the Zendesk sign in page. If we bypass the sign in screen, then the site works with no problem. If you d...
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Maggie Ungerboeck a ajouté un commentaire,
Hi Eric, You are correct that you restrict on the article level. When Zendesk first introduced restricting Guide content, it was done on the Section level; however, they changed it a few years ago ...
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Maggie Ungerboeck a ajouté un commentaire,
Hi Bill, Looks like you are in the Guide product which uses articles, sections and categories. Topics are in the Gather (community) product. To edit a topic, you'll want to go into your community, ...
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Maggie Ungerboeck a ajouté un commentaire,
Hi Mary, See if this article give you what you need. I think you are looking for the Unpublish feature: https://support.zendesk.com/hc/en-us/articles/360033898654-Scheduling-articles-for-publishing...
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Maggie Ungerboeck a ajouté un commentaire,
Hi Bill, You'll want to make sure your Zendesk role is set as a Guide Admin. You can see this by looking at your Role permissions. To see if your role has Guide Admin access, click the Admin button...
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Maggie Ungerboeck a ajouté un commentaire,
This will make our community users very happy! Thanks for the update Kasper!
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Maggie Ungerboeck a ajouté un commentaire,
That's great news Kasper! Thanks for the update!