Maggie Ungerboeck

1. Communauté
2. Guide - Troubleshooting and Q&A
3. Why do some access restricted topics show a lock icon and others don't

Hi Mike, If the lock is showing next to the article title, it means it's visible to Agents and managers so no external users can view it.  Thanks, Maggie

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• Maggie Ungerboeck
• Création 15 août 2019 16:16
• 0 vote

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Understanding Guide roles and privileges

Hi Nina, We do this - we hide the Submit a Ticket link in the page code. Thanks,Maggie

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• Maggie Ungerboeck
• Création 7 août 2019 15:36
• 0 vote

1. Communauté
2. Zendesk Guide EAP - User Segment OR tags
3. What is User Segment OR Tags?

We are using this new feature today. This EAP came out right in time to help us deal with a one-off situation that I'm not sure we could have handled without it. Will let you know about our experie...

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• Maggie Ungerboeck
• Création 6 août 2019 19:50
• 1 vote

1. Communauté
2. Zendesk Guide EAP - Scheduled Publishing - Guide Enterprise only
3. What is Scheduled Publishing?

Hi Kasper, Yes, I was the author - I didn't know that that meant you didn't get the email - that explains the mystery I haven't been able to figure out for a while now:)My opinion - yes, I would li...

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• Maggie Ungerboeck
• Création 6 août 2019 18:31
• 1 vote

1. Communauté
2. Zendesk Guide EAP - Scheduled Publishing - Guide Enterprise only
3. What is Scheduled Publishing?

Got to use this for the first time this month - I noticed when it published, that I didn't receive an email for the article even though I was subscribed to the section. Anyone else notice this?

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• Maggie Ungerboeck
• Création 5 août 2019 14:16
• 0 vote

1. Communauté
2. Guide - Themes and Customization
3. Top banner blocking anchor links

Hi Erik, You aren't the only one that has this same problem - we have it too. We use the same workaround that you do. Interested to see if anyone else has been able to find a better solution. Thank...

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• Maggie Ungerboeck
• Création 28 juillet 2019 18:03
• 1 vote

1. Communauté
2. Guide - Product Feedback
3. Anonymous Article Comments

Hi George, Just curious - would you expect these to be completely anonymous or only anonymous to other end users? Meaning would agents/light agents be able to see who made the comment but end users...

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• Maggie Ungerboeck
• Création 26 juillet 2019 15:06
• 0 vote

1. Communauté
2. Guide - Product Feedback
3. (Team Publishing) Publishers should not have to submit as draft

Ah, good catch - that may be it. I'll do some testing and see if I can replicate that. I agree with you though if this is the behavior - a Publisher shouldn't have to save as draft to publish an ar...

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• Maggie Ungerboeck
• Création 15 juillet 2019 20:37
• 0 vote

1. Communauté
2. Guide - Product Feedback
3. (Team Publishing) Publishers should not have to submit as draft

Hi Harrison, I'm not seeing this same behavior - my publishers are able to publish straight from a new article and don't have to hit the draft stage.  I wonder if it's how the user permissions are ...

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• Maggie Ungerboeck
• Création 15 juillet 2019 17:57
• 0 vote

1. Guide
2. ...
3. Guide basics
4. About Help Center end-user search

Hi Hedda, Are the articles set to be viewed by end users? How are you doing the end user search - using a test user that you are logging in as or are you impersonating the user? What kind of error ...

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• Maggie Ungerboeck
• Création 10 juillet 2019 12:57
• 0 vote