Maggie Ungerboeck

1. Communauté
2. Gather Q&A
3. Hide Topic to end users

Hi Christopher, There isn't anything automatic built in for Gather posts to be removed at a certain date and time. You'd have to do it manually. There is an option to schedule an unpublish of an ar...

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• Maggie Ungerboeck
• Création 13 avril 2021 16:09
• 0 vote

1. Communauté
2. Guide Q&A
3. Sichtbarkeit verschiedener Inhalte für Nutzer

Hi Inga, You can use user segments to accomplish this as well but it also requires Zendesk Professional or Enterprise. Here's some more information on what they are and how to use them: https://sup...

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• Maggie Ungerboeck
• Création 7 avril 2021 13:32
• 0 vote

1. Communauté
2. Guide Q&A
3. Customizing Guide Themes

Hi Joe, I can't speak to your second question but for your first question, your changes are not overwritten. Once you customize the theme, it is no longer a standard theme so any Zendesk updates do...

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• Maggie Ungerboeck
• Création 25 mars 2021 15:49
• 1 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your help center theme

Hi, My guess is that these are either article categories or community topics. If you go into your Guide Admin, you can click on Arrange Articles and you can see a list of all your Categories. If yo...

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• Maggie Ungerboeck
• Création 24 mars 2021 19:11
• 1 vote

1. Communauté
2. Gather Q&A
3. Zendesk Gather Examples

Hi Molly, Our company has been using Gather for over 5 years. Happy to connect and share our experience. Thanks, Maggie

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• Maggie Ungerboeck
• Création 18 mars 2021 18:09
• 0 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. About Zendesk Federated Search in your help center

Hi Kelsey, Once you customize the theme, then you don't get the automatic theme updates from Zendesk.  Thanks,Maggie

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• Maggie Ungerboeck
• Création 18 mars 2021 16:08
• 0 vote

1. Communauté
2. Feedback on Gather
3. Inbuilt POLL for the Community fora.

Agree that the double-pay would be a detractor for us. I'd like just a simple poll tool built in - we don't need anything that complex for our polling needs.

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• Maggie Ungerboeck
• Création 12 mars 2021 19:29
• 0 vote

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Setting view permissions for the Help Center

Hi Chris, Do you know what level Guide plan you are on? The Lite plan lets you manage access for public and signed in (registered) users but the Professional and Enterprise plans lets you manage ac...

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• Maggie Ungerboeck
• Création 25 février 2021 17:46
• 0 vote

1. Communauté
2. Guide Q&A
3. Blocking users or tagged users on user segment permissions

Hi Marie, You are correct that user segments give permission to view those articles where the user segment is assigned so then by default, any users not a part of that segment do not have access.  ...

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• Maggie Ungerboeck
• Création 16 février 2021 16:55
• 0 vote

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Organizing knowledge base content in categories and sections

Hi, There isn't a way to do this by default in Zendesk but if you have some coding expertise or have access to a developer, there is a solution that may work for you: https://support.zendesk.com/hc...

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• Maggie Ungerboeck
• Création 11 février 2021 16:55
• 0 vote