Maggie Ungerboeck
- Activité totale 274
- Dernière activité
- Membre depuis
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- Abonnés 2 utilisateurs
- Votes 26
- Abonnements 124
Aperçu des activités
Dernière activité effectuée par Maggie Ungerboeck-
Maggie Ungerboeck a ajouté un commentaire,
Hi, It sounds like you have it all configured. The only thing I can think of that hides the Submit a Request link is if you are logging in as an agent or light agent so just double-check that the u...
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Maggie Ungerboeck a ajouté un commentaire,
Hi, Did you follow the steps here to configure your Guide for submitting tickets: https://support.zendesk.com/hc/en-us/articles/203663756-Enabling-anyone-to-submit-tickets You'll want to read throu...
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Maggie Ungerboeck a ajouté un commentaire,
Hi Bart, An article should show up immediately to end users (assume they have access through their user segment) after you publish it in the section. By default, Zendesk only allows articles in sec...
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Maggie Ungerboeck a ajouté un commentaire,
Hi Chris, You are right, it notifies all users who have access at the time of publish. If you want the additional scope of users to get a notification, you'd have to unpublish and republish the art...
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Maggie Ungerboeck a ajouté un commentaire,
Hi Robbie, I'm not technical so my help is limited but wanted to share what we have in case it of assistance to you. We have this same concept on our home page but we call them "replies" instead of...
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Maggie Ungerboeck a ajouté un commentaire,
Hi Juan, Your question has exceeded my very simple technical abilities:) I'll reach out to some other moderators though and see if they can help you out. Thanks! Maggie
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Maggie Ungerboeck a ajouté un commentaire,
Definitely agree - I've had it happen on more than one occasion where I make changes to the wrong open one and can't remember which one to save:)
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Maggie Ungerboeck a ajouté un commentaire,
I also sometimes have to use two browsers with the articles in edit mode as well. Almost all of the time, this is because I either need to get to text in an article that is unpublished or I need to...
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Maggie Ungerboeck a ajouté un commentaire,
Hi Olivia, I think the easiest way to do this is through tags. This article goes into more detail on creating user segment and adding users to it. If you aren't already using tags to segment your u...
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Maggie Ungerboeck a ajouté un commentaire,
Yes, you are right that subscribing to receive email notifications is a good workaround. In this case, the articles were being published to a brand new section so I guess I would need to subscribe ...