Jeremy Flanagan
-
Activité totale54
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés0 utilisateur
-
Votes4
-
Abonnements23
Commentaires
Activité récente par Jeremy Flanagan-
+1 We'd love the ability to suggest articles to answer bot in the ticket. Perhaps this could be woven into Knowledge Capture?
-
+1 I tested to see if it was related to image file extensions (jpg v. png) or user segmentation and content restriction, but no consistency. I got images for one out of 10 articles I tested. This w...
-
How can we use article labels to segment what gets sent to users via Answer Bot? Scenario: We restrict Guide Content through Organizations and tags (based on user field values), and are worried tha...
-
We use a combination of tagging from our internal base through API and triggers to route to the appropriate groups. The trigger order goes from most specific to most general to ensure that sensitiv...
-
@Heather R +1 We see this all the time with out custom field for categorizing the reason for the inquiry. It's frustrating to create reports that use tag instead of custom field to make sure the hi...
-
Has this flow changed at all? I have 3 twitter accounts in ZD and am unable to find where to change one to primary. Thanks!
-
We use this feature all the time, but up until now, it's only been company sanctioned aliases, through our corporate google account. One of our teams has created a user facing alias as a personal g...
-
We had something like in place, but the issue was that it seemed unfair for a follow up agent to not get credit for a good rating if the initial agent generated the bad one. Either we allow reas...
-
Agreed that what you're suggesting with our numbers is not really sustainable. Admittedly I'm annoyed that there isn't a standard solution to CSAT, even though it's a supported feature, but nonethe...
-
We have ~120 agents currently. So you're suggesting the following flow? Trigger 1: All Conditions: Satisfaction changed from offered Actions: Custom Field Initial CSAT = agent1_good/agent1_ba...