Ashish Sharma
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Activité totale107
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Dernière activité
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Membre depuis
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Votes62
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Abonnements28
Aperçu des activités
Dernière activité effectuée par Ashish Sharma-
Ashish Sharma a ajouté un commentaire,
Our internal IT department use Zendesk to track tickets from anywhere in the business. Some parts of the business (such as projects teams or customer success managers/sales) need to be able to see ...
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Ashish Sharma a ajouté un commentaire,
Our internal IT department use Zendesk to track tickets from anywhere in the business. Some parts of the business (such as projects teams or customer success managers/sales) need to be able to see ...
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Ashish Sharma a ajouté un commentaire,
You should go into your Automation and modify the notification so that when the client receives it, they have an explanation within that email that tells them what things to consider when providing...
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Ashish Sharma a ajouté un commentaire,
The agent, the manager (Service Delivery Manager) and the Customer Success Manager all get notified when there's a bad rating given. It captures the details of the client, the agent, and the commen...
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Ashish Sharma a ajouté un commentaire,
I'm confused that when I click on Publish, it seems I can't publish my new dashboard until I forcefully share it with someone else. Why? This is a silly restriction and makes no sense. Also there i...
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Ashish Sharma a ajouté un commentaire,
We have the same issue, where often we have one JIRA ticket that effectively acts as the Problem ticket for multiple Zendesk tickets. If we can specify the target Zendesk ticket to notify, that wou...
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Ashish Sharma a ajouté un commentaire,
@Pierre I would like to see permalinks to specific comments prioritised first. Having a ticket summary would also be useful however for us its quite common that tickets get long and my team have to...
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Ashish Sharma a ajouté un commentaire,
Are both conditions required for this issue or is it a case of one or the other?
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Ashish Sharma a ajouté un commentaire,
This would be so useful for us to have both suggested changes implemented.
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Ashish Sharma a ajouté un commentaire,
I agree with Andrew Lippert. Five years, 109 upvotes, and 85 comments later (excluding the last gif), and all we have is a "No promises that it'll get built yet, but we'll keep you posted!" comment...