Ashish Sharma

1. Communauté
2. Feedback on Support
3. Agents should be able to submit CSAT surveys too

Our internal IT department use Zendesk to track tickets from anywhere in the business. Some parts of the business (such as projects teams or customer success managers/sales) need to be able to see ...

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• Ashish Sharma
• Création 8 août 2019 01:20
• 0 vote

1. Support
2. ...
3. Tickets
4. Can agents submit satisfaction ratings on tickets?

Our internal IT department use Zendesk to track tickets from anywhere in the business. Some parts of the business (such as projects teams or customer success managers/sales) need to be able to see ...

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• Ashish Sharma
• Création 8 août 2019 01:18
• 1 vote

1. Communauté
2. Feedback on Chat
3. Removing rating

You should go into your Automation and modify the notification so that when the client receives it, they have an explanation within that email that tells them what things to consider when providing...

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• Ashish Sharma
• Création 8 août 2019 01:13
• 1 vote

1. Explore
2. ...
3. Getting started
4. Getting started with Explore: Walkthrough

I'm confused that when I click on Publish, it seems I can't publish my new dashboard until I forcefully share it with someone else. Why? This is a silly restriction and makes no sense. Also there i...

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• Ashish Sharma
• Création 24 mai 2019 06:15
• 2 votes

1. Communauté
2. Feedback on Zendesk Apps
3. Allow the ability to select specific ZD ticket to add a comment to from Jira when multiple ZD tickets are assigned to one Jira ticket

We have the same issue, where often we have one JIRA ticket that effectively acts as the Problem ticket for multiple Zendesk tickets. If we can specify the target Zendesk ticket to notify, that wou...

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• Ashish Sharma
• Création 18 mars 2019 23:52
• 0 vote

1. Communauté
2. Feedback on Support
3. Provide a way to add deep or permanent links to specific comments in a Ticket

@Pierre I would like to see permalinks to specific comments prioritised first. Having a ticket summary would also be useful however for us its quite common that tickets get long and my team have to...

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• Ashish Sharma
• Création 21 février 2019 00:02
• 1 vote

1. Support
2. ...
3. Apps and integrations
4. JIRA app in Zendesk shows "Did you follow the installation instructions..." error message

Are both conditions required for this issue or is it a case of one or the other? 

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• Ashish Sharma
• Création 22 août 2018 03:43
• 0 vote

1. Communauté
2. Feedback on Support
3. SLA full resolution time and impending breach color change.

This would be so useful for us to have both suggested changes implemented. 

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• Ashish Sharma
• Création 9 août 2018 01:58
• 1 vote

1. Communauté
2. Feedback on Guide
3. Reorder ticket form fields

I agree with Andrew Lippert. Five years, 109 upvotes, and 85 comments later (excluding the last gif), and all we have is a "No promises that it'll get built yet, but we'll keep you posted!" comment...

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• Ashish Sharma
• Création 4 février 2018 22:37
• 3 votes

1. Support
2. ...
3. Tickets
4. Using the email template with multiple brands

@Jessie Any updates or ETA as to when the feature for multiple brands is coming? 

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• Ashish Sharma
• Création 7 septembre 2017 02:20
• 0 vote