Carl Giardina

1. Communauté
2. Feedback on Support
3. [Closed for comments] Add or Edit Tags on Closed tickets

Also, keep in mind that the comment regarding ITIL standards was simply a blow off.. there's nothing in the standards that prevents you from being able to re-characterize closed records..   Our rep...

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• Carl Giardina
• Création 2 janvier 2016 09:16
• 1 vote

1. Communauté
2. Feedback on Support
3. [Closed for comments] Add or Edit Tags on Closed tickets

I think it's complete nonsense that as our business evolves and our data analysis capabilities grow that we don't have the ability to re-characterize tickets (by updating/assigning relevant tags).....

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• Carl Giardina
• Création 2 janvier 2016 08:48
• 2 votes

1. Support
2. ...
3. Tickets
4. Multibrand - Display the appropriate forms on the correct Help Center

Jake, this is awesome!! It took me more time to read this post than it did to implement the change.. fantastic! Do you know if there is a solution available for mobile users? Either way, this hel...

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• Carl Giardina
• Création 16 octobre 2015 07:41
• 0 vote

1. Communauté
2. Feedback on Guide
3. CSS branding not applied to sign in page (Help Center)

I was hoping for a solution on this one already.. We would like to customize the sign-up page so that we can collect all of the related user data (name, address, tel, email, product, serial number,...

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• Carl Giardina
• Création 14 octobre 2015 11:51
• 1 vote

1. Communauté
2. Feedback on Support
3. Allow end users to update fields after ticket is created

I've noticed this same request raised in multiple threads dating back to 2013. It would seem to me that allowing users to edit/update ticket fields should be part of the standard architecture.   ...

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• Carl Giardina
• Création 27 juillet 2015 13:00
• 1 vote