Dwight Bussman
Technical Support Architect at Zendesk's Madison office since 2015. Lover of ultimate frisbee, quality beer, and dogs of all kinds.
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Dernière activité effectuée par Dwight Bussman-
Dwight Bussman a ajouté un commentaire,
HeyO Kelsey, Sorry for the delay in getting back to you on this. It looks like you've already started chatting with a member of our Support team on this issue. If this seems to be an issue of broa...
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Dwight Bussman a ajouté un commentaire,
Greetings Kalle, Thanks for calling that out: Brett's comment is correct - agent searches are included in that native reporting dashboard. I will flag the article you mentioned to see that it is c...
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Dwight Bussman a ajouté un commentaire,
HeyO Treemount team, Thanks for your feedback. I'll pass this along to our Developers to consider for future versions of our Widget. Dwight B. | Customer Advocate
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Dwight Bussman a ajouté un commentaire,
Greetings Yuta, Firstly, sorry for the delay in getting back to you herein. I'm not sure that I follow what you're asking: if the requester of the ticket is an agent/admin, I would expect them to ...
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Dwight Bussman a ajouté un commentaire,
Hi David, That behavior you're describing sounds like a misbehavior to me. I'm afraid I've not been able to reproduce this issue in any of my test accounts yet, so I can't say for certain what cou...
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Dwight Bussman a ajouté un commentaire,
Hi Dana, The reason that the response is set as an internal note is to avoid incorrect people surreptitiously adding themselves to tickets' public replies that might then get sent out to other use...
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Dwight Bussman a ajouté un commentaire,
HeyO Craig, This sounds like something that may need a closer look within a support ticket, as I'll want to collect some information that you may not wish to share in such a public forum. I'll fol...
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Dwight Bussman a ajouté un commentaire,
Hi Schweta & RaghavBoth of these seem like excellent questions that will likely require a closer look by our support team. Please reach out to customer support as documented in this article to get...
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Dwight Bussman a ajouté un commentaire,
HeyO Whitney, Apologies for how long this post has gone without a response. We're currently operating on a chat-first model for support, so if you have an urgent question in the future, I recommen...
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Dwight Bussman a ajouté un commentaire,
HeyO Akanksh I'm afraid neither of the features you mention are available via our Support API. You could potentially pull the chat-agent status using the Chat API and the AGENTS endpoint documente...