Dwight Bussman
Tier 2 Customer Advocate at Zendesk's Madison office since 2015. Lover of ultimate frisbee, quality beer, and dogs of all kinds.
- Activité totale 562
- Dernière activité
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- Votes 133
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Dernière activité effectuée par Dwight Bussman-
Dwight Bussman a ajouté un commentaire,
I recommend chatting into our Support team (most of us are human, as far as I can tell, but working remotely has made that less obvious than it once was) to discuss this. We are happy to troublesho...
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Dwight Bussman a ajouté un commentaire,
Hi Moniek van der Geer I will reach out to you via a ticket to share details about this more privately. I suspect it's not that anyone "took over" your account, but rather that one of the administr...
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Dwight Bussman a ajouté un commentaire,
HeyO Jessie Karsif If you're using our ticket-sync functionality, it should be possible to create an SFDC report on the Case Objects it creates. Cases should be linked to Contacts/Accounts. Note: t...
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Dwight Bussman a ajouté un commentaire,
Line 3 from my screenshot was a component of the LEGACY integration's managed package installation. If you were to uninstall the legacy integration package, it should be removed as a part of that, ...
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Dwight Bussman a ajouté un commentaire,
Greetings Kurtis Our Developers have recently released code which should resolve command/control+click failing to open tabs in the background. Please refresh your browser to make sure you're runni...
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Dwight Bussman a ajouté un commentaire,
Upon closer inspection it appears I may have made a mistake in the above graphic. I suspect the one you mention is actually the integration package, and the one on line 3 of my screen-shot is relat...
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Dwight Bussman a ajouté un commentaire,
HeyO Chassidy, I'm not sure I follow the issue you're having of 3 new fields coming into the case object, but I'm happy to speak to some of the other questions you posed: Ticket comments don't syn...
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Dwight Bussman a ajouté un commentaire,
What a face! Hello Mooch!
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Dwight Bussman a ajouté un commentaire,
heyO Steven Aranaga It should update globally if anyone changes it. The setting for that sidebar app are not agent specific.
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Dwight Bussman a ajouté un commentaire,
Hi DuBose Griffin I see that you've also raised a ticket on this. I'll see that someone replies to you therein shortly.