Laura Hippert

1. Sell
2. ...
3. Working with leads and contacts
4. Merging leads and contacts

Hi Craig!  While there are no plans to have a feature that will allow you to merge a Lead with a Contact, the workaround would be to convert your existing Lead to a Contact and you can then merge t...

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• Laura Hippert
• Création 5 février 2020 14:15
• 0 vote

1. Communauté
2. Sell Q&A
3. "Contacts can't be merged because of an error" - what is the reason?

Hi Jakob! The most common reasons for that error come down to permissions or related to the associated company.  First, if the user who is trying to merge two contacts is not an admin and not the o...

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• Laura Hippert
• Création 31 janvier 2020 16:22
• 0 vote

1. Communauté
2. Sell Q&A
3. How do I export contact emails from Deal contacts?

Hi Adam! Thanks for reaching out on the Zendesk Sell Community! At the moment, exporting Contact data (like email address) from a Deal isn't possible, however there is a workaround. You will need t...

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• Laura Hippert
• Modifié 22 octobre 2019 19:08
• 0 vote

1. Support
2. ...
3. Apps and integrations
4. Salesforce: Mapping Salesforce fields to Zendesk fields

Hi Marc, You actually need to add the fields as custom fields in your Zendesk account. You can visit our article on adding custom links to Organizations or Users if you haven't don't this yet. 

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• Laura Hippert
• Création 20 février 2019 21:06
• 0 vote

1. Support
2. ...
3. Apps and integrations
4. Salesforce: Mapping Salesforce fields to Zendesk fields

Hi Marc~ The fields that can be mapped would have to be a comparable field. If the Salesforce field (Zendesk Support Organization) is not a field on the table above of allowed fields, you would not...

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• Laura Hippert
• Création 20 février 2019 20:38
• 0 vote

1. Guide
2. ...
3. Help Center customization
4. Editing the article's author, date, and timestamp

Hi Merav, Plus would be the Support plan that you have, what you would be looking for would be the Guide plan. However - if your Help Center is heavily customized, it's quite possible you would not...

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• Laura Hippert
• Création 15 janvier 2019 14:39
• 0 vote

1. Communauté
2. Explore Q&A
3. Drillthrough not working

Hi there! It looks like we are currently seeing an issue with the Drillthrough feature, I will be creating individual tickets and reaching out to provide more information. I apologize for the incon...

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• Laura Hippert
• Création 17 décembre 2018 21:08
• 0 vote

1. Guide
2. ...
3. Working with knowledge base content
4. Help Center image issues in articles

Hello! I just wanted to let everyone know that we are looking into the issues that you are reporting and may reach out in a ticket for more information if we are unable to reproduce. I will keep yo...

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• Laura Hippert
• Création 17 décembre 2018 01:05
• 1 vote

1. Communauté
2. Support Q&A
3. 'Recent Activity' not displayed when there's an IFRAME on same page

Hi Farid! My name is Laura with the Tier 2 support team - I was able to test adding an iframe (a blank one) to the Community_topic_list_page.hbs, but I'm not seeing the Recent activity (Community) ...

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• Laura Hippert
• Création 13 novembre 2018 21:17
• 0 vote

1. Support
2. ...
3. Salesforce integration
4. Legacy Salesforce: Installing the Zendesk for Salesforce integration in Salesforce

Hi AVS -  This is often an issue of an incorrect Salesforce_API Remote Site, and can be resolved just by updating this information in your Remote Site Setting. The following article outlines how th...

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• Laura Hippert
• Création 22 octobre 2018 18:50
• 0 vote