Aimee Spanier
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Activité totale588
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Dernière activité
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Activité récente par Aimee Spanier-
Hi, Shayan M. That feature is still being rolled out to customers and won't be fully available for another two weeks, so it will show up on next month's What's New. We do have new articles about it...
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Hi, Yvonne Uder. This article is specific to customers using Zendesk Chat who are migrating (or considering migrating) to messaging, as mentioned in the introduction. That process hasn't changed, s...
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Hi, CJ Johnson. If you created your account after February1, 2021 you won't see most of the default triggers listed in About the Chat default triggers (including Chat rescuer) unless you manually ...
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Hi, @CJ Johnson. The update was made at the request of one of our Chat product managers. I don't recall if it was a change in behavior, or a correction/clarification of the description of existing ...
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Hi, Aline and CJ. Chat assignment depends on how you have configured the routing behavior. You can find information about it here: Understanding Assigned notification routing behavior. -aimee
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Hi, CJ Johnson The section in the originating article is about designing a bot-enabled flow, which is mostly managed in Flow Builder but has some settings outside of that tool. This article is abou...
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Hi, all. So sorry for the delay. The links should work now. Thanks for your patience!
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mnemosyne The video should be working now. Sorry for the delay! Let us know if you're still running into problems.
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Thanks for catching those, Francis! They've been fixed.
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Thanks for catching those, Justin! I've fixed the resource link and removed the video until I can track down a working version of it.