Anika Rani
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Activité récente par Anika Rani-
Randy Magliozzi The Original DKNY I'm the Product Manager of our Salesforce Integration and acknowledge the frustration you're both facing. I know how critical data synchronisation is to your busin...
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Fabien Diakhate you can request to have the refresh rate reduced down to 15 minutes (it is 60 minutes by default). For an agent to refresh the data, they can simply refresh Zendesk Support page. Wh...
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We have made an important enhancement to the Salesforce Integration Contact sync feature, for syncing to multiple organization memberships. We now support the ability to sync both primary and secon...
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We have made an important enhancement to the Salesforce Integration Contact sync feature, for syncing to multiple organization memberships. We now support the ability to sync both primary and secon...
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Excited to share that today we have released support for Ticket View in Salesforce Cases. This allows you to see full Zendesk Ticket details in a Case record, including the ticket comment history. ...
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@... thanks for the question/ request. The current field matching supports all field types in the Salesforce Account Object. What is the field type of the Compound Key you are referring to? Is it a...
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An update on the EAP of the Salesforce Integration logsThanks to everyone who has been in this EAP and passed on incredibly valuable feedback. We have used your feedback and requests to shape futur...
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@... Unfortunately we don't have any plans to enhance the UX for ticket view. Have you placed the lightning component on the widest part of your page layout? Which details were you still have diffi...
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@... Can you please explain the problem you're having with merged accounts? The data sync should sync using the main record selected after the merge. A mapped field in the main record needs to be ...
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@...Thanks for your feedback. In addition to what Dwight has said, I wanted to let you know that we intend to give you the ability to self manage links between synced records. I'll be sure to make ...