Anne Ronalter
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Activité récente par Anne Ronalter-
Hello Holly,this would be something that you would have to do maually.By using Tags, you could add them to Triggers and then report on it that way.
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Hello Kat,Thank you for your Feedback.A function to restrict the bulk editing for Agent is unfortunately currently not possible.
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Hello,we are happy to hear that you are now using Zendesk.To get started with the basics and be more familiar with our platform, we recommend our free Zendesk Training.In our Marketplace you can fi...
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Hello Mercedes, your account might have been impacted by the following change:Announcing enhancements to triggers and automations But please do not hesitate to open a ticket with Support, so that w...
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Hello Alice,thank you for your Feedback on that.Please also feel free to leave a comment on this existing post:Ability to copy Anchor/Jump links in the Knowledge Capture Tool
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Hello Vincent,please refer to our article about Managing languages in a conversation bot, where you can find details on Supporting multilingual bots.Should there be an issue with your bot and its l...
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Hello Shahrooz,yes, only Admins can access the Flow builder settings in the Admin Center.Here you can read more About team member product roles and access.
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Hello Bill,here you can see, how Restricting help center access to signed-in end-users is possible to set up. Here you can also find more details on this topic:How do I remove the ability for custo...
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Hello Philipp,Thank you for your Feedback on that.At the moment, only the signed-in agent can change their status to Online.A workaround may be enabling the Chat operating hours since this will rem...
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Hi Zac,we do have an article here on Creating webhooks to interact with third-party systems.