Anne Ronalter
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Activité totale288
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Dernière activité
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Abonnés3 utilisateurs
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Abonnements82
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Votes sur l’activité pour Anne Ronalter-
Hello Rebeca,End users have the option of submitting and tracking requests in the help center Customer Portal. There is also the option of Restricting help center access to signed-in end-users and ...
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Hallo Elina,leider ist es zur Zeit nicht möglich, SLAs basierend auf internen Notizen zu nutzen.Ich habe zu diesem Thema auch den folgenden Beitrag in unserer Community gefunden:SLA based on intern...
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Hallo Michael,es tut uns leid zu hören, dass es Probleme mit dem Audio des Browsers gibt.In diesem Artikel finden Sie weitere Details zu diesem Thema:Warum erhalte ich die Fehlermeldung „Ihr Browse...
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Hello Andy,Unfortunately, custom agent statuses are not currently available for reporting. It is on our roadmap for a release this year, but we do not have a specific date for it yet.When updates a...
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Hello Fiona,we have an article about this topic here:How do I turn off messaging and go back to live chat?
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Hello Maximilian,thank you for your Feedback, unfortunately, this is currently not possible.I have also found the following Community post about this topic:Create a Zendesk view with "mentions" Our...
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Hello Jason,it is unfortunately not possible to make Tags required.As a workaround, you could create a custom drop-down field that lists all the needed Tags and make that field required to solve th...
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Hello Gabriela,this is unfortunately not possible.Macros can only make updates to tickets after the ticket has been submitted, therefore they can not action like Triggers or Automations."Triggers w...
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Hello Jiyoon,This is very likely due to the fact, that Views do not include archived tickets.Archived tickets are included in search results. You may notice a discrepancy between the number of tick...
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Hello Micaela,it is unfortunately not possible to share articles across brands.As a workaround, content blocks might be an option.This would allow you to capture information like common troubleshoo...