Arianne Batiles
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Activité totale262
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés2 utilisateurs
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Votes2
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Abonnements117
Aperçu des activités
Dernière activité effectuée par Arianne Batiles-
Arianne Batiles a ajouté un commentaire,
Hi Dave Tonks, You can add the ticket organization placeholder to your trigger notification's email body to help your customer or requester know the organization of their email. {{ticket.organizat...
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Arianne Batiles a ajouté un commentaire,
That's right. Thanks for flagging, Walter. The first placeholder should be {{autoreply.article_list}} We'll be updating this article shortly. Thanks!
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Arianne Batiles a ajouté un commentaire,
Hi Cristian Cernaianu, Would you mind sharing your use case? Although we cannot change the placeholder rule, may I know why would you like placeholders to be both required and optional?
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Arianne Batiles a ajouté un commentaire,
Hi Doug Young, Although we don't really have a native feature that can exclude articles from the recommendations. You may use labels and add them to the articles you would only want to show. This...
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Arianne Batiles a ajouté un commentaire,
Hi Kevin Froleiks, The "default" option for IVR keypress is a catch-all action that is triggered when a caller presses a key that is not specifically defined in your IVR menu. This option is useful...
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Arianne Batiles a ajouté un commentaire,
Hi Evan McGivern I'll create a ticket for us to further discuss this. Kindly check your inbox for updates. Thanks!
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Arianne Batiles a ajouté un commentaire,
Hi Venn TLV, Since we can search keywords based on tags, we can search using custom fields if the field value has a tag associated with it. Ex. Drop-down or checkbox field value.
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Arianne Batiles a ajouté un commentaire,
Hi Jee Han, 1. Do I need to create two separate reports with separate datasets whereby Chat: Engagement [default] is for the mobile SDK channel reporting and Chat: Messaging Tickets [default] is f...
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Arianne Batiles a ajouté un commentaire,
Hi Seacret, Unfortunately, it's not possible to change the average wait time in the greeting as of this time. The Average wait time metric calculates all calls that passed the initial greeting and...
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Arianne Batiles a ajouté un commentaire,
Hi Nick Blauvelt, The Average wait time metric calculates all calls that passed the initial greeting and averages those times throughout the day. I can't conclude any reason at this time other than...