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Audrey Ann Cipriano's Avatar

Audrey Ann Cipriano

Adhésion le 28 mai 2021

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Dernière activité le 16 déc. 2024

Zendesk Customer Care

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Dernière activité effectuée par Audrey Ann Cipriano

Audrey Ann Cipriano a ajouté un commentaire,

Commentaire de la communautéQ&A - Quality Assurance

Hi Nora removing items in the scorecard can only be done by our devs in the backend for now.

Please contact us via Messaging so our QA team can review your request. Thank you so much!

Afficher le commentaire · Publication le 16 déc. 2024 · Audrey Ann Cipriano

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Audrey Ann Cipriano a ajouté un commentaire,

Commentaire de la communauté 日本語 コミュニティ

Hi there! Thank you for bringing this up! Based on the sample, it definitely looks like a phishing email. These emails are designed to phish for login information and may impersonate official Zendesk communications through similar language and imagery. Zendesk will never request your credentials via email, and Zendesk does not send tickets to your Zendesk account as a means of communication.

To help you recognize and avoid phishing attempts, you can review the following resources:

We urge you to exercise caution if you receive any messages requesting password resets or the sharing of credentials. If you encounter any issues accessing your account or require further assistance, contact Zendesk Customer Support.

Thank you for your attention to this important matter. Thank you!

Afficher le commentaire · Publication le 25 oct. 2024 · Audrey Ann Cipriano

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Audrey Ann Cipriano a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

Yay! Thanks, Geoff Ludwig I am happy we have resolved this! 

Afficher le commentaire · Publication le 23 oct. 2024 · Audrey Ann Cipriano

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Audrey Ann Cipriano a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

 Hi Geoff Ludwig this issue can happen if the Subject field is inactive or is only visible to agents. 

 

The placeholder renders the description of the ticket instead. This is the first comment on the ticket. To use the Subject field in notifications to end users, the Subject must be visible to end users. 

 

More info here.

Hope this helps! Let me know if this isn't the case and we can check further! 

Afficher le commentaire · Publication le 22 oct. 2024 · Audrey Ann Cipriano

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Audrey Ann Cipriano a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

Hi Michiel De Pauw it's currently not possible to remove the ticket count of your Views. Apologies for this limitation!

Afficher le commentaire · Publication le 16 oct. 2024 · Audrey Ann Cipriano

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Audrey Ann Cipriano a ajouté un commentaire,

CommentaireHow to solve general issues with the account

Hi Christian ben I'll create a ticket on your behalf so we can check on your account. Thanks!

Afficher le commentaire · Publication le 28 juil. 2024 · Audrey Ann Cipriano

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Audrey Ann Cipriano a ajouté un commentaire,

CommentaireBusiness rules

Hi @... thank you for your feedback! I have looked and unfortunately couldn't find any other place to view the entirety of the default triggers as our documentations have all been updated, but if you prefer, I can raise a ticket on your behalf and send it to you via email. Let me know what you think! Thanks :)  

Afficher le commentaire · Publication le 24 juil. 2024 · Audrey Ann Cipriano

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Audrey Ann Cipriano a ajouté un commentaire,

CommentaireHow to fix issues in Zendesk messaging

 Hi Ana that is correct! 

You can also ensure that you don't have the Messaging snippet code from your websites and it isn't embedded on your help center. You may find more info here

 

Hope this helps! :)  

Afficher le commentaire · Publication le 24 juil. 2024 · Audrey Ann Cipriano

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Audrey Ann Cipriano a ajouté un commentaire,

CommentaireViews, ticket status, and ticket fields

Hi Barbara, I'll create a ticket on your behalf so we can check on your account. Thank you!

Afficher le commentaire · Publication le 15 juil. 2024 · Audrey Ann Cipriano

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Audrey Ann Cipriano a ajouté un commentaire,

CommentaireGetting started with Sell

Hi Hillary James welcome to our Community! How can we help you today? :) 

Afficher le commentaire · Publication le 04 juil. 2024 · Audrey Ann Cipriano

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