Audrey Ann Cipriano

1. Account
2. ...
3. Subscriptions and licenses
4. How can I cancel my Support trial?

Hi DAVID BROWN welcome to our Community! :) Have you added a payment method while on trial? If not, you won't get automatically billed after your trial expires. When your trial expires and you have...

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• Audrey Ann Cipriano
• Création 17 mai 2023 03:43
• 0 vote

1. Guide
2. ...
3. How to manage the help center
4. How do I attach a PDF file to an article?

Hi Kangmei Yang I see you have raised a ticket for this as well, our team will check this for you and get back to you with an update! As for the attachment limit, it is 20MB for each attached file ...

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• Audrey Ann Cipriano
• Création 16 mai 2023 23:44
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1. Messaging
2. ...
3. Zendesk messaging
4. Messaging vs. live chat: Which is right for you?

Hi Erin Dunklee welcome to our Community! :) Yes, you are correct. Once you have the Sunshine Conversations, you can start setting up the Web messenger widget.  Here's also a list of the Web Messen...

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• Audrey Ann Cipriano
• Création 15 mai 2023 03:11
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1. Agent guide
2. Additional ticket channels
3. About Knowledge in Agent Workspace

Hi Erin Rowan do you have user segments on your articles? If an agent is not part of the user segment applied to your articles, Knowledge will have an error since it wouldn't be able to return anyt...

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• Audrey Ann Cipriano
• Création 12 mai 2023 06:01
• 0 vote

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Automatically redacting credit card numbers from tickets

Hi Andrei Kamarouski yes automatic redaction supports Messaging tickets too :) 

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• Audrey Ann Cipriano
• Création 9 mai 2023 00:12
• 0 vote

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. How can I exclude specific tickets, users, or groups from customer satisfaction surveys?

Hi Rolf Hayes I'll create a ticket on your behalf so we can check investigate this for you. You'll receive an email shortly. Thanks :) 

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• Audrey Ann Cipriano
• Création 8 mai 2023 03:43
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1. Account
2. ...
3. Global security and user access
4. Changing the account owner

Hi Bill Reed thanks for reaching out! There are no silly questions here :) Great question actually! I can confirm that changing the account owner of the production account will NOT change the accou...

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• Audrey Ann Cipriano
• Création 5 mai 2023 05:31
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. pop up to log into zendesk repeatedly

Hi Michelle Jacob :) Usually, 3rd party applications is the cause of this prompt. You might need to check on your apps to see which of them need reauthorization. You can go to your Admin Center > A...

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• Audrey Ann Cipriano
• Création 5 mai 2023 04:43
• 0 vote

1. Messaging
2. ...
3. Zendesk messaging
4. About CSAT ratings in messaging

Hi Damara Allen you can definitely exclude specific customers from receiving CSAT. In your case, the best you can do here is by adding an exclusion tag to your CSAT trigger/automation. For example,...

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• Audrey Ann Cipriano
• Création 3 mai 2023 06:39
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1. Email
2. ...
3. General questions about email and email template
4. How do I edit the automatic response sent to someone who submits a ticket?

Hi Taskade Team thanks for reaching out! Are you referring to the email notification that the ticket is received? If so, that is handled by the triggers in your account. You can maybe add a conditi...

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• Audrey Ann Cipriano
• Création 3 mai 2023 05:33
• 0 vote