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Augusto Silva

Adhésion le 14 avr. 2021

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Dernière activité le 22 août 2024

Zendesk Engineering

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Augusto Silva a ajouté un commentaire,

CommentaireUsing themes and customizing your Help Center

Afficher le commentaire · Publication le 03 déc. 2021 · Augusto Silva

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Augusto Silva a ajouté un commentaire,

CommentaireUsing themes and customizing your Help Center

Hi @...,

If you add a setting to manifest.json by exporting the theme and making this change locally, you can then access it via {{settings.setting_identifier}}

We have some more info in https://developer.zendesk.com/documentation/help_center/help-center-templates/objects/#settings-object

 

Afficher le commentaire · Publication le 13 août 2021 · Augusto Silva

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Augusto Silva a ajouté un commentaire,

CommentaireUsing themes and customizing your Help Center

HeY Ken Billing,

The best way to follow updates is to fork the theme's github repository and use the github integration to import your customized theme.

Afficher le commentaire · Publication le 24 mars 2021 · Augusto Silva

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Augusto Silva a ajouté un commentaire,

CommentaireUsing themes and customizing your Help Center

Hey @...,

The screenshot of types you posted are for apps. Themes don't support multi-line right now. In this article, you can find which types of settings are available for themes.

Specifically for your use case, we recommend using dynamic content instead, as this supports translating to multiple languages as well. :)

Afficher le commentaire · Publication le 23 mars 2021 · Augusto Silva

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Augusto Silva a ajouté un commentaire,

CommentaireUsing help center search

Hey @...,

Just checked with the team and you don't need Support Enterprise for this specific feature. 

You do need Support Enterprise to Enable search across multiple help centers

Hope this clarifies it 🙂

Afficher le commentaire · Publication le 22 mars 2021 · Augusto Silva

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Augusto Silva a ajouté un commentaire,

CommentaireUsing help center search

Hey @...

This feature is currently only available for Guide/Suite Enterprise customers. Check you Guide subscription to see if it is available.

Afficher le commentaire · Publication le 19 mars 2021 · Augusto Silva

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Augusto Silva a ajouté un commentaire,

CommentaireUsing themes and customizing your Help Center

Hey @...

Try something like this instead (language names can change):

{{#contains current_locale.url "/en-us"}}
true
{{else}}
false
{{/contains}}

Afficher le commentaire · Publication le 17 mars 2021 · Augusto Silva

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Augusto Silva a ajouté un commentaire,

CommentaireUsing themes and customizing your Help Center

Hey @...,

If your theme has been customized before the release of sub-sections, you might need to edit it to show sub-sections or switch to the latest version of the Copenhagen Theme. You can find more information here: https://support.zendesk.com/hc/en-us/articles/360021269734-Displaying-subsections-in-your-help-center

Afficher le commentaire · Publication le 15 mars 2021 · Augusto Silva

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