Austin Killey
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Activité récente par Austin Killey-
Commentaire officiel Hey everyone, many MANY apologies here as it's definitely been way too long for this great question and its comments to go unanswered by us. Mark Powell, thanks so much for calling out those head...
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Hey there James, For the quickest and easiest option that you could do in-house, I have to agree with Dave on making your entire signature as a single linkable image - definitely the most accessibl...
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Luke Alexander and Anton Olenev, thank you both for reaching out: Luke - that's some super solid context, and I do have to agree on the use cases here being super important for multilingual agent s...
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Dean Kongslie - that's awesome! Good catch on the line breaks throwing off the Liquid output. Really good question as well: With that IF condition, we'd be evaluating whether or not there's any val...
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Hey there Dean Kongslie! Super solid chunk of Liquid there - thanks so much for sharing. The syntax & formatting seems solid so far from what I can see.. With the trigger firing, do you happen to...
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Hey there I. Smit, Great question, and actually yes! You and I won't have the same option being presented in the ticket form page like we would when copying agent conditions to end-users, but we ca...
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Hey there Kulin Joshi, Thanks so much for the heads up with that target error. We'll have a good number of possibilities for what might be causing that: I'll open up a ticket on your behalf and we...
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Great question Anita Rajkumar: Ticket field descriptions natively won't be able to support href link usage, but you could absolutely achieve this with some custom Javascript code embedded into your...
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Really good question @...; I didn't know you could add in unicode bolded text like that! Our realm of official support may just end up falling under troubleshooting "regular" plain text only for em...
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Hey there @...! Good idea with widget-based workflows, and this should be possible to pull from Guide roles at least. You and your team could add some widget API commands like hide and show to hid...