Barry Neary
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Barry Neary-
Barry Neary a ajouté un commentaire,
Amos C When entering your auto routing tag, hit the enter key and then save
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Barry Neary a ajouté un commentaire,
Amos C Yes, in Explore you can see the realtime status of your agents on the live dashboard Barry
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Barry Neary a ajouté un commentaire,
Hi Ola Thoresen, I tried to bring up the ticket above but its no longer available. Could you create a ticket describing the issue you have and we can follow up?
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Barry Neary a ajouté un commentaire,
Eduardo Escobar: when a messages is assigned to a group with omnichannel routing, and an agent is available in that group then the Accept button should flash and a ding should be heard. If not, can...
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Barry Neary a ajouté un commentaire,
Commentaire officiel Hi, If you are using omnichannel routing engine you could change the priority of the ticket each time the ticket is updated by the end user - that would have the affect of moving the ticket up the ...
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Barry Neary a ajouté un commentaire,
Hi This is a feature that is planned for 2023. Once I have a firm date , I will update this thread Barry
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Barry Neary a ajouté un commentaire,
Hi Alice Vavasseur Support for the web widget support tickey type has now been released. Can you confirm that this now works for you? Barry
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Barry Neary a ajouté un commentaire,
Hi John: Have you created a ticket with our support in relation to your issue? If so, could you do so I and the team can try and figure out what the issue is?
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Barry Neary a ajouté un commentaire,
Hi Alice, we plan to support the web widget type of ticket in Jan 2023
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Barry Neary a ajouté un commentaire,
Hi, this is being introduced in omnichannel routing in Q1 2023