Ben Van Iten
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Activité récente par Ben Van Iten-
Hi John! Can I ask what channels you have enabled for your customers to contact you? You are correct that the Answer Bot API is used for the initial suggestions, but enabling Answer Bot doesn't nec...
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Hi @..., In that instance you would still not be sending the update to the CC's when a requester makes an update on the ticket. Something that I've seen some customers do is make a note in the trig...
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Greetings Jozsef, The email address is the primary identifier for users in Zendesk, so the system will not allow you to have two users that share the same email address. This is a hard coded rule f...
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Hi Felipe, It is not possible to have an email address associated with a group in Zendesk. It is possible to have an address associated with a brand however. Given the plan level restrictions on mu...
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Greetings, If the issue is being caused by a light agent, we would encourage them to work from inside of the Zendesk instance instead of sending those via email. This will get around the sending li...
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Hi @..., I would recommend creating each domain as an organization within your instance of Zendesk. Then from there each time one of these users sends in a ticket, it will be broken down by those o...
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Hi Sara, This is a great question. Unfortunately this is not possible at this time. I would encourage you to post in our feedback forum (as it is more closely monitored by the product team than thi...
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Hi Greg, Triggers are only able to look at the current ticket in question, therefore unfortunately it isn't possible to use this functionality to evaluate how many tickets a customer has submitted ...
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Hi Aditya, The first thing I would do is add the groups you want to use, as you will not be able to map users to a group that does not exist already. Then from there, when you import agents you hav...
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Hi Dan, Are you still experiencing this issue? If I'm understanding you correctly, there might have been a service incident related to this but I'm not sure if we're on the same page. Are you sure ...