Beto
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Activité totale124
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés2 utilisateurs
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Votes2
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Abonnements26
Commentaires
Votes sur l’activité pour Beto-
Hello Marcella! Yes, you are correct! In order to have multi-word phrases for labels, the best way is to use underscores. Hyphens should work the same way, but we believe underscores offer a better...
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¡Hola Mónica! Muchas gracias por su pregunta. ¡Sí! Puedo confirmar que en efecto es posible utilizar el contenido dinámico en las opciones que se configuran cuando una encuesta es Negativa. Lo prim...
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Hello Shannon, I hope you are well! Thank you for your question. Unfortunately, as of this writing, the pre-chat form does not support markdown or HTML, so it is currently not possible to add a hyp...
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Hello Jeff, thank you for your question! The rule of a ticket field being "required to solve a ticket" is bypassed by Business Rules (like Triggers and Automations) as you can see on this article a...
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Hello mfg, thank you for your question! Currently, this is not an option, I'm afraid. Once you have opened the customization options, if you open the Help Centre it will open in preview mode and yo...
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Hello Emily, thank you for your question! Unfortunately, I'm afraid that what you are asking is not currently possible. There is no way (as of now) to disable the ability of adding comments for end...
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Hello Jacqueline, thank you for your question! Yes, in order to know if an Agent assigned a ticket to themselves, you can see it on the ticket events. It will be the same if it was via play mode, o...
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Hello Bryan, thank you for your question! Unfortunately, this is not an information that you could easily find on the ticket, or the ticket events, but! In the Admin Centre, you can head over to Ch...
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Hello Finn, thank you for your question! Unfortunately, at this point, Automations as well as Triggers are not able to check conditions based on the number of tickets that a user has requested. At ...
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Hi Jürgen! I hope you are well! I have just created a ticket on your behalf, and will be assigning it to your Account Executive shortly, who is the person in charge of helping you with changes to y...