Beto
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Activité récente par Beto-
Hello Joshua, thanks for your question!I was able to test this myself and I can confirm that there will not be any duplicate tickets created. If two tickets are merged and a follow-up is created, i...
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Hi Jaroslav, thank you for your question!Regular Agents are able to create Macros, but only for their personal use. The ability to create Macros for other teammates is indeed reserved only for Admi...
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Hello Florian, thanks for your message, we truly value our client's feedback! The reason for this change is that with the Agent Workspace, you are now able to treat Tickets from Support, Chat, and ...
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Hello Vasco, thanks for your question!You are correct, I'm afraid that as of now, this feature is an "account-wide" setting. This means that it can only be enabled for everyone, or disabled for eve...
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Hello Richard! Louis is correct in that the best way to display organisation information on a ticket via Triggers or Macros is through the use of Placeholders. These can be set up so that they popu...
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Hello Tan Jee Han, thank you very much for your question! Yes, this is definitely possible. In order to forward calls between your team, the process is a bit different. It is actually called Transf...
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Hello Stacey, thank you very much for your question!The "confirm recipients" feature used to be a plus and premium feature, but it has since been added to the free plan. I'm afraid that currently, ...
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Hello Divya, thank you very much for your question!Zendesk currently has a Slack integration for Support that you can find on the Marketplace. It is free and supported by Zendesk. This article has ...
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Hello Anette, thank you very much for your questions! Brandon's recommendations are a very good solution, particularly their last message. Adding the Trigger they explained will solve the one hour ...
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Hello Wade! Hope you are doing well! I'm afraid that you are correct on this case, there is currently no combination of Triggers, Automations and Macros that could accomplish your request. The cond...