Beto
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Activité récente par Beto-
Hi Marcella! Yes, I wanted to test this myself just in case, so I created a label called "test_label" and when I searched on my Help Centre for "test label" it gave me the appropriate article. This...
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Hello Marcella! Yes, you are correct! In order to have multi-word phrases for labels, the best way is to use underscores. Hyphens should work the same way, but we believe underscores offer a better...
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Hola Yanil, Puedo ver que has creado un ticket y nuestro equipo de SunCo te ha podido ayudar con esta incidencia. No dudes en consultarnos con cualquier otra duda o problema! Saludos,
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Hi there Scott! This happens sometimes because the {{ticket.url}} placeholder does not include "http://" or "https://" as you can see on our Placeholder Reference article. This might affect if the ...
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Hello Rodger! Thank you for your question. Currently, tags and information such as website or social media are not things that can "flow" from the company to the employee, or the other way around, ...
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Hi there! Thank you for your question. As you mentioned, tickets are associated with Organizations by the requester. You cannot select an Organization for a Ticket if it has no requester. Also, you...
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Hi Yasutaka, Thank you for your question! Zendesk does not explicitly prohibit any of its products on mainland China, but we cannot currently guarantee the reliability of our services because of h...
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Hi Steve! "Changed to" is useful when you want your Trigger to fire only when the status has changed on that specific update. "Status is" can be used even if the status has not changed. For example...
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Hi Betsy! We are currently looking into your request, but we would like some clarification in order to help you. Can you please clarify what you mean by "templates"? Can you confirm that you reques...
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Hi Pankaj, If you want to route Chats to a department based on the domain instead of the specific URL, the solution is very similar to what Sheena describes above. The only difference is in the Co...