Beto
-
Activité totale123
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés2 utilisateurs
-
Votes2
-
Abonnements26
Commentaires
Votes sur l’activité pour Beto-
Hello Ecbo, I hope you are well! Thank you for your question. You are able to choose between calendar or business hours on any Automation time condition, but you cannot define what those hours are ...
-
¡Hola Rocío, muchas gracias por tu pregunta! En efecto, la integración explicada en este artículo es para poder conectar su cuenta de Instagram directamente con Zendesk, y sin necesidad de aplicaci...
-
Hi Laica,I have created a ticket on your behalf so that we can investigate this furtherKindly check your email for updates. Thanks!
-
¡Hola Iván, muchas gracias por tu pregunta! Desafortunadamente, me temo que de momento no es posible agregar un botón o respuesta de "regresar al inicio". Pero esta funcionalidad se puede encontrar...
-
Hello Mark, thank you for your question! It is true that the Events will show that the SLA has been "applied" but in truth, it is not being applied correctly if the ticket has no priority. The even...
-
¡Hola Ana Sofía, muchas gracias por tu pregunta!Desafortunadamente, el canal de Whatsapp solo es capaz de responder a los clientes. De momento no es posible crear tickets proactivos, o iniciar una ...
-
Hello Vasco, thanks for your question!You are correct, I'm afraid that as of now, this feature is an "account-wide" setting. This means that it can only be enabled for everyone, or disabled for eve...
-
Hello Stacey, thank you very much for your question!The "confirm recipients" feature used to be a plus and premium feature, but it has since been added to the free plan. I'm afraid that currently, ...
-
Hi there Scott! This happens sometimes because the {{ticket.url}} placeholder does not include "http://" or "https://" as you can see on our Placeholder Reference article. This might affect if the ...
-
Hi Marcella! Yes, I wanted to test this myself just in case, so I created a label called "test_label" and when I searched on my Help Centre for "test label" it gave me the appropriate article. This...