Brett Bowser

1. Guide
2. ...
3. Managing your knowledge base
4. Why are tickets missing from My Activities in the Help Center?

Hey Jennifer,AFAIK this should work by default regardless of where they create the ticket from. Are you unable to see email tickets under My Activities? Do you have multiple brands set up on your a...

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• Brett Bowser
• Création 7 octobre 2022 18:00
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Adding a notification banner to your Help Center v2

Hey Stuart, Can you confirm that you've enabled the "Display unsafe content" option in the Help Center?  More information in this article: Allowing unsafe HTML in help center articles I hope this h...

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• Brett Bowser
• Création 6 octobre 2022 14:55
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Method webWidget:on.open does not exist.

Hey Dmitry,I did some digging and it looks like the above issue was related to some old widget code being used. I would recommend checking your website and making sure you're using the new widget c...

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• Brett Bowser
• Création 6 octobre 2022 14:47
• 0 vote

1. Admin Center
2. ...
3. Managing accounts and billing
4. Cancelling products and accounts

Hey Support,I reached out to your AE and it looks like they followed up with you via email. Let me know if you have any other questions!

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• Brett Bowser
• Création 5 octobre 2022 14:50
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Unable to access Zendesk

Hey Sang Bui,I created a ticket on your behalf so our Customer Care team can follow up with you regarding this issue. You'll receive an email shortly stating your ticket has been created. Cheers!

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• Brett Bowser
• Création 5 octobre 2022 14:40
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Feature Request: Add the ability to add Synonym Sets to Help Center search for Guide

Hey Greta,Can you try accessing the link again to see if it now works? Let me know!

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• Brett Bowser
• Création 5 octobre 2022 14:27
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. How to reach a manager?

Hey Michelle,Sorry to hear you were running into issues getting your numbers ported to your account. I did some digging on my end and it looks like your ticket was recently updated by our Customer ...

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• Brett Bowser
• Création 3 octobre 2022 16:30
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Audit Logs for Changes to Help Center/Guide/Gather

Hey Sam,It looks like that feedback post is no longer available. I would recommend creating a feedback post in our Feedback - Help Center (Guide) topic.  You can use the following template when cre...

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• Brett Bowser
• Création 30 septembre 2022 15:16
• 0 vote

1. Admin Center
2. ...
3. Managing accounts and billing
4. Adding agent seats to your subscription

Hey Joakim,I see you have a ticket open with us so I've assigned it over to our Sales team so they can assist you further. Someone from their team will follow up shortly. Cheers!

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• Brett Bowser
• Création 29 septembre 2022 15:39
• 0 vote

1. Admin Center
2. ...
3. Managing accounts and billing
4. Cancelling products and accounts

Hey Support,Thanks for bringing this to our attention! I've reached out internally and bumped the priority of your ticket so we can get someone to follow up with you sooner. You should hear back fr...

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• Brett Bowser
• Création 29 septembre 2022 15:23
• 0 vote