Brett Bowser
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Activité totale2311
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés24 utilisateurs
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Votes56
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Abonnements1019
Aperçu des activités
Dernière activité effectuée par Brett Bowser-
Brett Bowser a ajouté un commentaire,
Hey Paul, have you had a chance to take a look at this post? Change the location of the 'submit a request' button Ifra's comment should help point you in the right direction. Hope this helps!
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Brett Bowser a ajouté un commentaire,
Hey Anderson,CSATs cannot be sent on Closed tickets. The ticket would need to be at least in Solved status for the automation to fire and send out the survey. Hope this clears up any confusion. Tha...
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Brett Bowser a ajouté un commentaire,
Hey Crm team, I'd recommend reaching out to our Customer Support team regarding this issue so they can take a look at your account. More information on contacting their team here: Contact Zendesk ...
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Brett Bowser a ajouté un commentaire,
Hey Jon, Sorry to hear you're unable to access your account. I'm going to create a ticket on your behalf so our Customer Care team can dig into this further with you. You'll receive an email shortl...
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Brett Bowser a ajouté un commentaire,
Hey everyone, thanks for checking back in! I reached out to the PM in charge of this functionality and they informed me that the issue is a bit more complex than they initially thought. This is sti...
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Brett Bowser a ajouté un commentaire,
Hey Hari,I did follow up with your AE and they informed me that they had scheduled a meeting with you later in the week to get your questions answered. Can you confirm that you were able to meet an...
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Brett Bowser a ajouté un commentaire,
Hey Bahis, It looks like you have a conversation open with our Customer Support team regarding this issue. I would recommend following up with them there so they can dig into this further as this i...
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Brett Bowser a ajouté un commentaire,
Hey Faruk, Once you make the comment internal, that would hide the comment when the requester views the ticket in your Help Center if you have that option available. However, that doesn't prevent t...
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Brett Bowser a ajouté un commentaire,
Hey Hari,Thanks for bringing this to our attention! I reached out to your AE to see if they can follow up with you as soon as possible. If you have any product related questions, feel free to ask t...
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Brett Bowser a ajouté un commentaire,
Hey Chris, I would recommend reaching out to our Customer Care team directly within your account using these instructions: Contacting Zendesk Customer SupportI hope this points you in the right dir...