Brett Bowser

1. Communauté
2. Zendesk Suite Q&A
3. Pre-filled Community Post

Hey John,There's no native way to set up a template for your end-users when they submit a post within Gather. I recommend creating a feedback post in our Gather Feedback topic using the template pr...

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• Brett Bowser
• Création 6 février 2023 15:19
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. No vat number on the invoice

Hey Admin, It looks like you have a ticket open with our Finance team regarding this issue. They will follow up with you as soon as they can to get your questions answered. Thanks for sharing this ...

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• Brett Bowser
• Création 2 février 2023 18:04
• 0 vote

1. Account
2. ...
3. How to solve issues with payments
4. How can I change the credit card on file for my account? [Video]

Hey Tory, You'll want to reach out to our Customer Care team using the instructions: Contacting Zendesk Customer Support Otherwise if you're in direct contact with your Account Manager then you can...

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• Brett Bowser
• Création 1 février 2023 21:21
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing the discontinuation of some older Zendesk plans

Hey Mike,I'm going to create a ticket on your behalf so our Customer Care and Finance team can look into this with you. You'll receive an email shortly stating your ticket has been created. Thanks ...

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• Brett Bowser
• Création 1 février 2023 03:24
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. URG What is the response time for tickets?

Hey Luciana,I see you have a ticket open with our Customer Care team regarding this issue. I will follow up with them internally to make sure we get a response out to you ASAP. Appreciate you brini...

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• Brett Bowser
• Création 30 janvier 2023 16:11
• -1 votes

1. Account
2. ...
3. Subscriptions and licenses
4. How do I reduce the number of agent seats on my subscription?

Hey Mitchell, It looks like you have a ticket open with us and they are now working on getting your account adjusted. Appreciate you bringing this to our attention and apologies for any frustration...

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• Brett Bowser
• Création 27 janvier 2023 16:56
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Zendesk deleted our account!? No way to contact support to fix this.

Hey Naureen,Sorry to hear you're experiencing issues with logging into your account. I bumped the priority of your ticket and I'm reaching out internally to see if we can get a response back out to...

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• Brett Bowser
• Création 26 janvier 2023 17:13
• 0 vote

1. Konto
2. ...
3. Abonnements und Lizenzen
4. Wie kann ich mein Abonnement aktualisieren?

Hey Jürgen Minten,I'm still looking into this internally. I'm following up with your AE and will share more information as it becomes available. Appreciate your patience!

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• Brett Bowser
• Création 23 janvier 2023 15:37
• 0 vote

1. Chat
2. ...
3. General questions about live chat
4. How do I cancel my Zendesk Chat subscription?

Hey Ruth, So sorry to hear you were having issues getting in contact with our team! I double checked the ticket you have open with our team and it looks like they were able to get your account canc...

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• Brett Bowser
• Création 19 janvier 2023 15:56
• 0 vote

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. How do I reorder ticket fields?

Hey Zac, I created a ticket on your behalf so we can dig into this with you. Thanks for bringing this to our attention!

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• Brett Bowser
• Création 19 janvier 2023 15:34
• 0 vote