Carl McDowell

1. Communauté
2. Zendesk SDKs
3. Hot Reload in zat theme preview not working

Hi Marib AldoaisThank you so much for alerting us to this issue! Our product development team has been made aware, but we are unable to offer a target date for resolution at this time.We encourage ...

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• Carl McDowell
• Création 26 mai 2023 00:05
• 0 vote

1. Talk
2. ...
3. SMS and Text message help
4. Why do my SMS messages fail to send?

Hi MariaTo help find the reason why your messages are not being sent, I've created a ticket for you as there are multiple possibilities on the reasons. Some of the common reasons: United States ca...

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• Carl McDowell
• Création 18 mai 2023 04:07
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Keeping multiple spaces between words

We have the following note in this API reference regarding the ticket comment:https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/#bodies  If you use body, multiple conse...

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• Carl McDowell
• Création 17 avril 2023 07:07
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Hold

Hi Mandy,While on Hold you aren't able to make a new outbound call, with a new ticket.But you can use the transfer option while on hold, to make an outbound call. This lets you talk with this perso...

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• Carl McDowell
• Création 1 janvier 2023 23:42
• 0 vote

1. Talk
2. ...
3. How to get help with phone call problems in Talk
4. What are the most common Talk error messages?

Please create a ticket with support to have international calling enabled for your account, or if you want to keep the call costs lower and have a USA phone number in your account ensure you are se...

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• Carl McDowell
• Création 28 novembre 2022 20:41
• 0 vote

1. Account
2. ...
3. Single sign-on
4. Single sign-on (SSO) options in Zendesk

Hi Paul,To have an Azure user be created as an Agent or Admin you would need to pass the "role" attribute, and the custom_role_id if you want them to be any of the custom roles you make in your acc...

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• Carl McDowell
• Création 18 novembre 2022 04:02
• 0 vote

1. Talk
2. ...
3. SMS and Text message help
4. Why do my SMS messages fail to send?

Hi Hannah,To help find the reason why your messages are not being sent, I've created a ticket for you as there are multiple possibilities on the reasons. Some of the common reasons: United States ...

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• Carl McDowell
• Création 15 novembre 2022 00:03
• 0 vote

1. Talk
2. ...
3. SMS and Text message help
4. How do I remove the agent signature from proactive outbound SMS messages?

Hi Philip,I am not having any issues using the app in my Zendesk account with Agent workspace enabled.And the app still appears to be supported.Can you confirm where you we advised that it is not s...

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• Carl McDowell
• Création 3 octobre 2022 03:10
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. What is the email (NOT attachment) size limit?

Hi CJ,The Product team have let me know the email file size limit is 64kb as mentioned on this announcement page:https://support.zendesk.com/hc/en-us/articles/4471491907866-Announcing-composer-enha...

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• Carl McDowell
• Création 22 septembre 2022 00:20
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. What is the email (NOT attachment) size limit?

Hi CJ,Let me try reaching out to the product team for the specific email size limit

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• Carl McDowell
• Création 19 septembre 2022 06:00
• 0 vote