Caroline Kello

1. Communauté
2. Feedback - Ticketing System (Support)
3. Audit log - We want your feedback!

Hi Community folks, Thank you so much for sharing your feedback and requests so far! Our team is planning a research study to talk about security needs including 2FA and the Audit Log. You may sign...

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• Caroline Kello
• Création 6 mars 2023 18:33
• 0 vote

1. Communauté
2. Zendesk Support EAP - Access log API
3. We would like to expedite the application

Hi May, your account has now been enabled and you can start making requests to https://[yoursubdomain].zendesk.com/api/v2/access_logs

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• Caroline Kello
• Création 14 février 2023 21:37
• 0 vote

1. Zendesk updates
2. Announcements
3. [UPDATED Feb 13, 2023] Announcing additional placeholders that will be suppressed in the automated “received request” notification

Since we made this announcement, we’ve received a lot of feedback on our approach to ensure customers’ accounts have all the necessary protections against malicious spam forwarding attacks. While w...

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• Caroline Kello
• Création 13 février 2023 23:00
• 6 votes

1. Zendesk updates
2. Announcements
3. [UPDATED Feb 13, 2023] Announcing additional placeholders that will be suppressed in the automated “received request” notification

Hi everyone, we’re actively reviewing your comments and feedback. We hear you and are taking your feedback seriously. We’ve updated the announcement to further clarify that placeholder suppression ...

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• Caroline Kello
• Création 10 février 2023 22:59
• 4 votes

1. Communauté
2. Zendesk Support EAP - Access log API
3. Closed to GA? Plans for Zendesk Support event log?

I'll wait a little bit until its closer to when we might need it.  This is perfectly fine, but just be mindful that we do not provide you with retroactive data - only from the moment you're invit...

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• Caroline Kello
• Création 1 février 2023 17:28
• 0 vote

1. Communauté
2. Zendesk Support EAP - Access log API
3. Closed to GA? Plans for Zendesk Support event log?

Hi Joel!  We're currently making plans to GA this API but we've not yet settled on a timeline, it remains in EAP for the time being.  You're spot on that right now this is an API only offering, whi...

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• Caroline Kello
• Création 18 janvier 2023 17:59
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Audit Logs

Gotcha. In my test account I can see Audit log events for install and uninstall, and then just Updated events for enable/disable and permission changes with no additional details in the Activity co...

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• Caroline Kello
• Création 10 janvier 2023 23:39
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Audit Logs

What kind of App changes are you interested in? Setting changes that you can make to the app in  Admin Center > Apps and integrations, or something else?

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• Caroline Kello
• Création 10 janvier 2023 23:17
• 0 vote