
Cheeny Aban
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Activité totale589
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés14 utilisateurs
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Votes2
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Abonnements162
Aperçu des activités
Dernière activité effectuée par Cheeny Aban-
Cheeny Aban a ajouté un commentaire,
Hi Jake, We have created a ticket for you and one of our members from Advocacy will reach out to you via email to further discuss your inquiry with regard to sorting results
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Cheeny Aban a ajouté un commentaire,
Hi Heather!Thank you for reporting. We'll make sure to have it updated!
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Cheeny Aban a ajouté un commentaire,
Hi Pete!As of the moment, there is no available condition to use suffixes for ticket routing. Nonetheless, we appreciate your feedback and suggestions that you post on the feedback section of the c...
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Cheeny Aban a ajouté un commentaire,
Hi Kat, I can see that a colleague is already helping you with regard to your inquiry about ticket routing. Rest assured that we'll do our best to help troubleshoot this issue!
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Cheeny Aban a ajouté un commentaire,
Hi Sara, Thank you for bringing this to our attention. I can see that a colleague is already helping you with this concern. Rest assured that we'll do our best to help you with regard to this conce...
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Cheeny Aban a ajouté un commentaire,
Hi Kelsey, The current dataset only provides the net votes (average of upvotes and downvotes) and calculating them separately is not yet possible. Nonetheless, you can fetch the upvotes and downvot...
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Cheeny Aban a ajouté un commentaire,
Hi Alexander, Yes, that is right. Only Admins are allowed to configure capacity rules for agents.
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Cheeny Aban a ajouté un commentaire,
Hi Sergey, It would depend on your use case, I suggest that you initiate a conversation with our Sales Team to further discuss and check how many seats are really necessary.
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Cheeny Aban a ajouté un commentaire,
Hi Marcone, Unfortunately, there is no option yet to automatically downgrade suspended users. You will need to downgrade them from your Zendesk account to let go of the agent seats.
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Cheeny Aban a ajouté un commentaire,
Hi Charlotte,I created a ticket on your behalf and will send you an email to further troubleshoot your inquiry.