Cheeny Aban

1. Messaging
2. ...
3. Zendesk messaging
4. Creating an out of office response for messaging

Hi Akash,You will need to use "the transfer to agent step" in the flow builder to trigger ticket creation. Adding this step will not require an actual agent to create a ticket. As part of this step...

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• Cheeny Aban
• Modifié 28 mai 2023 15:47
• 0 vote

1. Support
2. ...
3. Measuring success
4. About CSAT (Customer Satisfaction) ratings in Zendesk Support

Hi Jasmine, Are you pertaining to internal notes? If yes, they are only accessible by your agents and rest assured that enabling CSAT will not convert them to public comments.I hope that helps!

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• Cheeny Aban
• Création 28 mai 2023 15:36
• 0 vote

1. Support
2. ...
3. Ticket management
4. Tips to combat spam and protect your business

Hi Ron, I can see that you already have an open ticket with us. Rest assured that we'll do our best to help you with your concern!

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• Cheeny Aban
• Création 28 mai 2023 15:16
• 0 vote

1. Email
2. ...
3. Formatting and customizing your email
4. Customizing your templates for email notifications

Hi Lolu! As of the moment, Zendesk do not provide support for third-party technologies such as JavaScript, jQuery, or CSS.

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• Cheeny Aban
• Création 21 mai 2023 18:27
• 0 vote

1. Explore
2. ...
3. Creating dashboards
4. Comparing features available in the dashboard builder

Hi Paul! Thank you for your interest! Our Product Managers will update the article once an update is available

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• Cheeny Aban
• Création 7 mai 2023 22:21
• 0 vote

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Hi Vicky,We appreciate that you took the time to let us know about your experience and feedback. Rest assured that this will reach our Product Managers. Your feedback helps us grow – thanks so much...

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• Cheeny Aban
• Création 4 mai 2023 18:19
• 1 vote

1. Account
2. ...
3. Global security and user access
4. Setting the password security level

Hi Pete Ng, It depends. If you have Zendesk authentication and SSO enabled, your agents have the option to log in via SSO or their user name and password. That said,  if you are pertaining to their...

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• Cheeny Aban
• Création 4 mai 2023 18:15
• 0 vote

1. Account
2. ...
3. Accounts and billing
4. About the system font stack

Hi Arlene, I can see that one of our colleagues is already helping you with regard to your concern. Rest assured that we'll do our best to help you with your inquiry about the system font stack

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• Cheeny Aban
• Modifié 9 avril 2023 16:38
• 0 vote

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Understanding automated bot response behaviors

Hi Datateam! I can see that one of our colleagues is already assisting you with regard to this concern. Rest assured that we'll do our best to help you with your inquiry. 

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• Cheeny Aban
• Création 9 avril 2023 16:24
• 0 vote

1. Support
2. ...
3. Best practices and recipes
4. Google Analytics and help center - Part 3: Tracking customers' actions

Hi Jakub and Josh, Thank you for your feedback and insights! We appreciate it!

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• Cheeny Aban
• Création 9 avril 2023 16:16
• 0 vote