Cheeny Aban
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Activité totale621
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés17 utilisateurs
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Votes2
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Abonnements171
Commentaires
Activité récente par Cheeny Aban-
Hi Oskar, Are you forwarding the email from your email to Zendesk or from Zendesk to an external email? If you are pertaining to the latter, the sender will be your default Zendesk email, since th...
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Hi Leonardo, Thank you for sending a comment on our Community. Don't worry! we're here to help. When you create a trigger, under action>email user/group or text user/group - the view available pla...
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Hi Fiona, Thank you for leaving a comment on our Community. Metrics such as First reply time, Unreplied tickets, % One-touch, Two-touch solves, Comments (all user types), and Agent updates conside...
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Hi John Thank you for leaving a comment to our community. As of the moment, there is no native way to set it expanded as default. I understand your need for this functionality so I'm marking your ...
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Hi Denielle, Thank you for writing a comment on our Community. As of the moment, there is no native way to disable follow-up tickets yet. We understand your need for this functionality so I'll mar...
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Hi Yuya Yamaguchi! Thank you for sending a post on our Community. Can you elaborate further on the change that you are trying to do on the homep_page.hbs? All the best
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Tiến Nguyễn Thank you for posting on our community. We understand your need to have the capability to send mass emails to Zendesk. However, there is no native way to achieve that at the moment. On...
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Hi Tkachev Oleg, Thank you for creating a post on our community. You may need to create a custom login button on your page that will log in agents through JWT. That is because JWT is linked based ...
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Hi Jonathan! Thank you for posting on our Community. We understand your need to have a custom date field base on a specific time frame. However, there is no native way to create a ticket field for...
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Hi Alex, Good day. Do you have ticket form and web widget enabled on your Account? if yes, then once the customer filled out the form, it will automatically create a ticket on your Zendesk instanc...