Cheeny Aban
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Activité totale621
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés17 utilisateurs
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Votes2
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Abonnements171
Aperçu des activités
Dernière activité effectuée par Cheeny Aban-
Cheeny Aban a ajouté un commentaire,
Hi Samer, You can include your schedule on your messaging bot workflow and you can use tags to identify tickets created outside your business hours. I hope that helps!
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Cheeny Aban a ajouté un commentaire,
Hi Shona, The trigger will reopen the solved ticket but unfortunately, no other action will apply to a closed ticket. Closed tickets are locked. They can't be reopened or updated in any way. More i...
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Cheeny Aban a ajouté un commentaire,
Hi Håvard, If all the requirements to use intelligence are met and it is still not working on your tickets, I would suggest that you initiate a conversation with us so one of our Engineers will be ...
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Cheeny Aban a ajouté un commentaire,
Hi Katrien, Since you are under the same organization, I would suggest that you consult your system admin or the people who manage your organization email to verify why the emails are going to the ...
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Cheeny Aban a ajouté un commentaire,
Hi Kate, You may resend the email verification by going to the Agent Profile>Primary Email>Resend Verification Email. Here's a screenshot for your reference. I hope that helps!
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Cheeny Aban a ajouté un commentaire,
Hi Elon, I created a ticket on your behalf so that one of our Engineers could check the affected ticket that you mentioned and review the ticket events to fully review what happened on the ticket. ...
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Cheeny Aban a ajouté un commentaire,
Hi Dmytro, As of the moment, there is no option yet to transfer live chat history to messaging. However, the chat history of existing tickets will not be affected when you migrate to messaging. The...
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Cheeny Aban a ajouté un commentaire,
Hi PHX Admin, We suggest that you initiate a conversation with us so one of our Finance support can review your current agent seats.
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Cheeny Aban a ajouté un commentaire,
Hi Yen Nhi Nguyen, As of the moment, 2FA is configured per user account and it is not yet possible to deactivate 2FA for certain agents. Nonetheless, we encourage you to post feedback to your feedb...
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Cheeny Aban a ajouté un commentaire,
Hi Luciano, I created a ticket on your behalf so that one of our Engineers will be able to help you with your desired SSO configuration. I hope that helps!