Chris Drylie

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Request: Integrate Facebook Groups with ZenDesk

Also please feel free to fill out this form and join our Stakeholders for social channels.Form

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• Chris Drylie
• Création 11 octobre 2023 22:55
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Integration of iTunes AppStore into Zendesk

Hi Everyone, I want to express my gratitude for your valuable feedback. I'm excited to inform you that we are actively working on enhancing our architecture to facilitate this integration more effe...

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• Chris Drylie
• Création 11 octobre 2023 22:06
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Request: Integrate Facebook Groups with ZenDesk

Britt Mauriss  Thank you for your comment. I'm pleased to inform you that the initial release of our new platform is scheduled for Q1 2024, followed by the Instagram Public platform shortly thereaf...

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• Chris Drylie
• Création 3 octobre 2023 02:53
• 1 vote

1. Messaging
2. ...
3. How to manage social messaging channels
4. Why aren't new comments from Facebook posts or ads being added to tickets?

Hello Everyone, I want to express my gratitude for your invaluable feedback. I am delighted to announce that we will be addressing the 1-week post concern at the beginning of 2024 through a new rel...

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• Chris Drylie
• Création 17 septembre 2023 22:56
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Why does Facebook integration pull in comments from posts for only one week?

Hello Everyone, I want to express my gratitude for your invaluable feedback. I am delighted to announce that we will be addressing these concerns at the beginning of 2024 through a new release of o...

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• Chris Drylie
• Création 17 septembre 2023 22:38
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Request: Integrate Facebook Groups with ZenDesk

Andy F.I understand your frustration here, one thing we did not want to do was add new features on top of old technologies, which could lead to larger issues for our customers, we are looking at i...

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• Chris Drylie
• Création 31 juillet 2023 22:17
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Request: Integrate Facebook Groups with ZenDesk

Hi Lydia ForsythOur team has been focusing on improving the overall reliability of our Social platform with a new architecture looking to be released early next year, this new approach will also r...

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• Chris Drylie
• Création 31 juillet 2023 22:14
• 0 vote

1. Zendesk updates
2. Announcements
3. Update: Announcing the social messaging app removal- 31st October

Jahn Bronilla Looks like the article has been archived since the app is no longer available.I will remove the link, thanks for calling it out.

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• Chris Drylie
• Création 11 juillet 2023 03:32
• 1 vote