Chris Tomkins

1. Bots and automation
2. Custom bots and bot building documentation
3. Using the Make API call step in a conversation bot

Yes Pedro Rodrigues - this is on the roadmap to be delivered in the next few months.

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• Chris Tomkins
• Création 20 mai 2022 09:00
• 1 vote

1. Agent guide
2. Ticket basics
3. Using the context panel

Heather Rommel Allowing you to expand/contract the left hand side is next on our journey to enable more flexible layouts, expect to see this coming soon. 

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• Chris Tomkins
• Création 2 février 2022 13:41
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Trigger Received At

Thanks everyone for the feedback, it’s always helpful to hear from customers and we do read all the threads and use cases. This one seems relatively simple but the team will need to hash it out wit...

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• Chris Tomkins
• Création 6 décembre 2021 20:03
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Adding Fields To Views

Good news - this will be addressed as part of the work to make views available for multiple groups .

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• Chris Tomkins
• Création 19 novembre 2019 19:37
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Reporting - Skipped tickets within the "play-mode"

Worth checking out the Skipper application from the Marketplace which gives you a better view of what is going on in relation to skipped tickets without having to build anything yourself.

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• Chris Tomkins
• Création 12 février 2018 16:57
• 1 vote