Christine Felicia

1. Communauté
2. Zendesk Suite Q&A
3. Changing/Translating System Texts

Hi Jesper,Sorry to hear that you're having issues with localization. Kindly raise a ticket with our support team directly so we can make a request to correct missing/incorrect translations. You can...

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• Christine Felicia
• Création 26 mai 2023 03:11
• 0 vote

1. Chat
2. ...
3. Live chat agent guide
4. Serving chats in the Chat dashboard

Hi Ultimatron Shop,If you are Serving chats in the Zendesk Agent Workspace, chats are served in the Support instance. The customer's Chat visitor path is located in the context panel while viewing ...

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• Christine Felicia
• Création 26 mai 2023 03:02
• 0 vote

1. Support
2. ...
3. Best practices and recipes
4. Best practices for removing agents

Hi Sydney,The first team member is the team member with the lowest user ID, based on when the agent account was created in Zendesk (the oldest active agent account). It is not based on when they we...

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• Christine Felicia
• Création 19 mai 2023 01:43
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Can I adjust an image attached on the text editor?

Hi Tylon,If you are referring to the composer when agents are responding to Support tickets, it is possible to adjust inline image size by dragging/moving the image directly. This is for agents/int...

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• Christine Felicia
• Création 18 avril 2023 06:13
• 0 vote

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I display an article or section in multiple sections or categories?

Hey Ana,You may want to check out the following articles that might help: Enabling languages for your help center Understanding how translated content is displayed in your help center Thanks,Chris...

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• Christine Felicia
• Création 18 avril 2023 06:05
• 0 vote

1. People
2. ...
3. Team members and groups
4. Exporting team-member data

Hi Anthony,There's no available endpoint for the team member data export. As a workaround, you can use the following endpoint: https://[subdomain].zendesk.com/api/admin/private/team_members which w...

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• Christine Felicia
• Création 5 avril 2023 09:46
• 0 vote

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Using the spam filter to prevent spam in your help center

Hi Kiki,Depending on the suspension reason, we have outlined suggestions on how to avoid and resolve ticket suspension in our articles here: Causes for ticket suspension and Understanding and manag...

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• Christine Felicia
• Création 5 avril 2023 02:09
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. In Ticket View, hide left-hand sidebar

Hi Dmitry,To quickly hide or show the panel, click the Hide panel (<) icon or Show panel (>) icon that appears when you hover your mouse pointer over the panel border. Currently, there are no avail...

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• Christine Felicia
• Création 4 avril 2023 06:09
• 0 vote

1. Sell
2. ...
3. Importing and exporting in Sell
4. Bulk updating using a CSV file

Hi Adam, You can include 'Company name' column in your CSV file. Please check out our article Preparing your CSV file for the fields that you can include, and you can also use the Sample CSV templa...

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• Christine Felicia
• Création 4 avril 2023 05:33
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Trouble with Zendesk Chat integration on my website

Hi James,I created a ticket on your behalf so I can look into the issue more. Kindly check your email for updates. Thank you!

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• Christine Felicia
• Création 4 avril 2023 05:15
• 0 vote