Christophe Tiraboschi
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Aperçu des activités
Dernière activité effectuée par Christophe Tiraboschi-
Christophe Tiraboschi a créé un article,
Pourquoi le délai avant première réponse est-il plus long que le délai avant résolution complète dans mon tableau de bord Support ?
Question Pourquoi le délai médian avant première réponse est-il supérieur au délai médian de résolution complète sur mon tableau de bord Support par défaut dans Explore ? Réponse Cela se produit ca...
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Christophe Tiraboschi a ajouté un commentaire,
Hi Everyone, As a workaround, here is a piece of Javascript to order attachements by alphabetical order on the front-end of an article: const reorder = () => { const frag = document.createDocument...
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Christophe Tiraboschi a ajouté un commentaire,
Hi Geerten, I am going to open a ticket with you so we can investigate this further. You will receive an email shortly.
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Christophe Tiraboschi a ajouté un commentaire,
Hi Casey, I will create a ticket on your behalf so we can investigate this. Thank you for bringing this to our attention.
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Christophe Tiraboschi a ajouté un commentaire,
Hi Wakao, If by spend time, you mean the update handling time, I recommend the article below that can give ideas on how to use this metric. There is also a step by step guide in case this metric is...
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Christophe Tiraboschi a ajouté un commentaire,
Hi Trupti, This is possible. After following the recipe of the article, you can create a Group attribute with the value of the First Reply time brackets attribute to get only the 0-1h value and all...
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Christophe Tiraboschi a ajouté un commentaire,
Hi Albert, This is possible and there are several ways to do it. For this example we need: a metric to count the number of tickets a calculated attribute that can help sort tickets above or below /...
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Christophe Tiraboschi a ajouté un commentaire,
Hi Mary Jane Reese, Since you posted, we made available a search dashboard and a search dataset. You can find more information about this in the following article Announcing the Search dashboard a...
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Christophe Tiraboschi a ajouté un commentaire,
Hi Frederik, You should indeed have an error if another user in Zendesk uses the email address new@new.com. Otherwise, it should update the user with this email address since one of the points of u...
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Christophe Tiraboschi a ajouté un commentaire,
Hi Ursu Alexandr, Normally, any user can log in through SSO if your Zendesk instance is open. By open, we mean that anyone can submit a ticket. You can check this setting in In Admin Center > Peopl...