Recherches récentes


Pas de recherche récente

Christopher Kennedy's Avatar

Christopher Kennedy

Adhésion le 14 avr. 2021

·

Dernière activité le 26 févr. 2025

Zendesk Developer Advocacy

Suivis

0

Abonnés

3

Activité totale

806

Votes

0

Abonnements

339

APERÇU DES ACTIVITÉS

Dernière activité effectuée par Christopher Kennedy

Christopher Kennedy a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk SDKs
Hello,
 
Are you seeing this behavior with the latest version?

Afficher le commentaire · Publication le 26 févr. 2025 · Christopher Kennedy

0

Abonnés

0

Votes

0

Commentaire


Christopher Kennedy a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk SDKs
Hi Yuri,
 
Can you share a general overview of how you intend users to interact with Zendesk in your app?  Are you looking to display Help Center content to users?

Afficher le commentaire · Publication le 26 févr. 2025 · Christopher Kennedy

0

Abonnés

0

Votes

0

Commentaire


Christopher Kennedy a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk APIs
Hi Mauricio,
 
Thanks for the context.  The plan level is an issue here for sure.  Custom business rules are not available on the Legacy Support Essential plan.  I recommend a plan upgrade to take advantage of this feature set.

Afficher le commentaire · Publication le 13 févr. 2025 · Christopher Kennedy

0

Abonnés

0

Votes

0

Commentaire


Christopher Kennedy a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk APIs
Hi Lucas,
 
Can you share the conditions for when you currently perform the redaction? 

Afficher le commentaire · Publication le 06 févr. 2025 · Christopher Kennedy

0

Abonnés

0

Votes

0

Commentaire


Christopher Kennedy a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk APIs
Hi Mauricio,
 
Can you check the webhook settings in Admin Center to make sure the webhook is active?

Afficher le commentaire · Publication le 31 janv. 2025 · Christopher Kennedy

0

Abonnés

0

Votes

0

Commentaire


Christopher Kennedy a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk Apps Framework (ZAF)
Thanks for confirming!

Afficher le commentaire · Publication le 28 janv. 2025 · Christopher Kennedy

0

Abonnés

0

Votes

0

Commentaire


Christopher Kennedy a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk Apps Framework (ZAF)
Hi Jeff,
 
I see you have a ticket open about this.  I'm going to take that ticket over to work through this issue with you directly.

Afficher le commentaire · Publication le 28 janv. 2025 · Christopher Kennedy

0

Abonnés

0

Votes

0

Commentaire


Christopher Kennedy a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk SDKs
Hi Suman,
 
Can you share some more context:  
 
  • Are you building a server-side Zendesk app?  Or client-side app?
  • How are you including MSAL?  And how are you detecting that it's failing to initialize?

Afficher le commentaire · Publication le 20 déc. 2024 · Christopher Kennedy

0

Abonnés

0

Votes

0

Commentaire


Christopher Kennedy a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk SDKs
Hi Krystian,
 
Are you utilizing authentication in your implementation?

Afficher le commentaire · Publication le 18 déc. 2024 · Christopher Kennedy

0

Abonnés

0

Votes

0

Commentaire


Christopher Kennedy a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk Apps Framework (ZAF)
Hi Mario,
 
You can actually include HTML links in the value when using ticket.editor.insert.  However, whether or not it is supported depends on the ticket channel.  Live channels like chat and messaging do not support rich text replies, while other channels (web form, email, etc) do.  That's really what accounts for the discrepancy in behavior that you're seeing.  You can always use the ticket.editor.capabilities object to check whether the current channel supports rich text before performing the insert.

Afficher le commentaire · Publication le 18 déc. 2024 · Christopher Kennedy

0

Abonnés

0

Votes

0

Commentaire