Christopher Kennedy
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Dernière activité effectuée par Christopher Kennedy-
Christopher Kennedy a ajouté un commentaire,
Hi Carlos, The Chat Conversations API is designed to provide a conversation between the visitor and an agent, which is why the interaction must occur within a widget. Can you share a general overv...
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Christopher Kennedy a ajouté un commentaire,
No problem. In this case you would still present the widget the same way, but the bot flow you configure might gather some info and transfer to an agent rather than suggesting more articles.
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Christopher Kennedy a ajouté un commentaire,
Hi Patrick, The Ticket Audits API is certainly useful for this purpose, especially when there are specific tickets you're looking gather this data from. Can you share what challenges you've experi...
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Christopher Kennedy a ajouté un commentaire,
Thanks for the context. Are you using live chat or messaging? This is detail is relevant for the support agent portion in determining which SDK must be used.
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Christopher Kennedy a ajouté un commentaire,
No problem. I also want to point out that it's possible to retrieve your article content from our Help Center API. This may be useful for presenting the content on your site outside of the widget.
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Christopher Kennedy a ajouté un commentaire,
Hello, Can you provide a general overview of the experience you're trying to deliver to the user? This will help clarify which options may fit your use case.
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Christopher Kennedy a ajouté un commentaire,
Hello, The Web SDK for Messaging provides a bot conversation to the user that you can configure. This conversation can include presenting Help Center articles. Would this behavior fit your use ca...
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Christopher Kennedy a ajouté un commentaire,
No problem!
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Christopher Kennedy a ajouté un commentaire,
No problem. There isn't a way to set them dynamically. At this time, the SDK does not provide options for this degree of customization.
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Christopher Kennedy a ajouté un commentaire,
Hi Chris, Thanks for the helpful context. Adding a container specifically for the checkboxes would be the simplest approach, to allow you to apply flex properties to just the checkboxes rather tha...