Dainne Lucena
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Activité totale406
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés10 utilisateurs
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Votes1
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Abonnements189
Commentaires
Activité récente par Dainne Lucena-
Hi Sistemas, You can create a trigger for the reassignment and use any of the following trigger conditions Channel + Is + Social Messaging Integration account + Is + Social Messaging: WhatsApp A...
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Hi Alison Seas, It does depend on your plan to have that option in the widget section. More information can be found here: Why can’t I find the hide widget option on Chat?. Love's recommendation is...
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Hi Nikki, Those are just the user agent string so it's not actually the actual browser that they used to contact your team. What you'd need to do is copy-paste that information over to https://ww...
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Hi Flywire ZD Admin,I went ahead & created a ticket on your behalf so we can work on the theme to see why the drop-down doesn't work. Please keep an eye out for our email!
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Hi Hari!I'll go ahead & create a ticket so we can work on this with the localization team. Please keep an eye out for my email.
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Hi Sam Donovan!At the moment it's not possible as there are no direct automation conditions that reference clock time for activation. Automations also only run once an hour at the start of the hou...
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Hi DonnaJ, At the moment that is the only workaround, but you can make a script that fetches all the articles' IDs, then loop through them to fetch the attachments.
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Hi Wendi Mills, It would be under Inbound calls for in which the callback feature was used. It would also have it's own metric in Explore which you can check out here: Explore recipe: Reporting o...
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Hi Renu, You could check out this Explore recipe since it'll show you how to create a standard calculated metric for measuring how long tickets sit with multiple support groups. Hope this helps!
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Hi John Silver, I did see a community post about it before. Have you already checked this out? How to update the color of the placeholder text in search box