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Daniel Aron

Adhésion le 14 avr. 2021

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Dernière activité le 08 oct. 2024

Zendesk Product Manager

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Dernière activité effectuée par Daniel Aron

Daniel Aron a ajouté un commentaire,

Commentaire de la communauté Feedback - Zendesk AI and automation

Hi Leo Ostigaard, thanks for your feedback. I have logged this request for future consideration. We have been tracking similar request to extend the custom field types supported with Zendesk AI agents. Once this is supported with Zendesk messaging more broadly, we will consider extending their use for AI agent data capture also. In the meantine, you might consider Ultimate, Zendesk's advanced AI agent solution for solving these use-cases.

Afficher le commentaire · Publication le 30 sept. 2024 · Daniel Aron

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Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Hi Juliane Knobloch, thank you for this feedback. This request is clear, however extending the Zendesk AI agent custom translation feature to support to options and buttons is not currently planned on the roadmap. For full customization and control over AI agent translations, you might consider Zendesk's Ultimate advanced AI agent solution.

Afficher le commentaire · Publication le 30 sept. 2024 · Daniel Aron

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Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Hi all, thanks so much for this thoughtful feedback. We will take note of these suggestions. It isn’t currently possible to train the bot in this way, or create an exclusion list of phrases. You can find some best practices for using training phrases here. And if you have an intent model, we recommend assigning a pre-trained intent to an answer flow, which should result in improved matching compared to relying on training phrases. Another option worth considering is Ultimate.ai, which provides some of the training tools suggested in this thread. I will also introduce Magda Pereira, an expert on our machine learning team who may be able to provide further assistance.

Afficher le commentaire · Publication le 12 sept. 2024 · Daniel Aron

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Daniel Aron a ajouté un commentaire,

Commentaire de la communauté Feedback - Zendesk AI and automation

Hi Micheál McArdle could you elaborate on your comment

it would be great if visibility into automated resolutions

What are you looking for that's not available today in the automated resolution dashboard?

Afficher le commentaire · Publication le 09 sept. 2024 · Daniel Aron

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Daniel Aron a ajouté un commentaire,

Commentaire de la communauté Feedback - Zendesk AI and automation

Hi Reshma Patel and all, this is great feedback, please keep it coming! We are planning several enhancements to AI agent insights and reporting in early 2025.  We'll take these suggestions into consideration. 

Afficher le commentaire · Publication le 09 sept. 2024 · Daniel Aron

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Commentaire de la communauté Feedback - Zendesk AI and automation

Hi Alex Litoff this should already be possible today through a combination of Guide user segments and permissions and messaging JWT authentication. If a user is authenticated, the bot will respect Guide settings and only provide answers from articles the user has permission to view. Does this help?

Afficher le commentaire · Publication le 06 sept. 2024 · Daniel Aron

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Daniel Aron a ajouté un commentaire,

CommentaireHow to solve unexpected issues with reports

Hi Alex Zheng the % engaged with bot and % transferred to agent metrics have been updated, they now respect the Time filter on the dashboard.

Afficher le commentaire · Publication le 26 août 2024 · Daniel Aron

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Daniel Aron a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Hi Giusy Admin and all, I'm pleased to share that custom translation of bot messages is now available. This should enable you to manage automatic translations when deploying bots in multiple languages as requested.  

Afficher le commentaire · Publication le 20 août 2024 · Daniel Aron

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Commentaire de la communauté Feedback - Help Center (Guide)

Hi Paul K Marko Müller , I'm happy to share that Zendesk bots now support more languages, including Finnish. Here's the announcement for more details.

Afficher le commentaire · Publication le 13 août 2024 · Daniel Aron

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Daniel Aron a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Hi Lindsay J. Kelley , I'm happy to share that Zendesk bots now support more languages, including Hindi. Here's the announcement for more details.

Afficher le commentaire · Publication le 13 août 2024 · Daniel Aron

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