Daniel Aron

1. Communauté
2. Zendesk AI EAP - Generative AI
3. Conflict between Message Intent and Training questions in BOT

Thanks for reaching out Elisa. I'll follow up with you directly to gather more info and investigate your specific case.

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• Daniel Aron
• Création 3 décembre 2023 22:30
• 0 vote

1. Bots and automation
2. Custom bots and bot building documentation
3. Using AI to generate replies in a conversation bot (Generative AI EAP)

Hi Havard, we're actively working on a solution to enable restricted content to be referenced for generative replies. We're expecting to release this in January 2024.

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• Daniel Aron
• Création 1 décembre 2023 01:29
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing custom bot avatars

Hi Vaughan, thanks for the feedback. We do not plan to support SVG due to security concerns. I suggest converting your logo image to a different file type.

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• Daniel Aron
• Création 27 novembre 2023 23:03
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing custom bot avatars

Hi 이지훈, if you go to the proactive message settings (channels > bots and automation > proactive messages > [bot connected message]) and hit "save" you should then see the custom avatar also display...

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• Daniel Aron
• Création 27 novembre 2023 23:00
• 0 vote

1. Bots and automation
2. Custom bots and bot building documentation
3. Using AI to generate replies in a conversation bot (Generative AI EAP)

Hey Pete, that message isn't editable currently, however we're considering how we might enable customization of those feedback collection messages. Can you share why and how you'd like to edit it?

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• Daniel Aron
• Création 26 novembre 2023 23:33
• 0 vote

1. Bots and automation
2. Custom bots and bot building documentation
3. Using AI to generate replies in a conversation bot (Generative AI EAP)

Hi Deiaa Eid thanks for the feedback. Good timing, we're actively working on improving the bot's comprehension of small talk such as your example here "thanks" cc/ Gin Atkins

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• Daniel Aron
• Création 24 novembre 2023 02:11
• 0 vote

1. Bots and automation
2. Custom bots and bot building documentation
3. Using AI to generate replies in a conversation bot (Generative AI EAP)

Hi Pete Holborow no there isn't a feature to filter help center articles through labels or similar means currently. However, we plan to release an enhancement to support restricted content in Q1 20...

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• Daniel Aron
• Création 24 novembre 2023 02:06
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing custom bot avatars

Thanks for the feedback all. Try again now alexandria.gazzillo and Jahn Bronilla. The roll-out is now complete across all Zendesk accounts. 

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• Daniel Aron
• Modifié 15 novembre 2023 02:51
• 1 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Answer BOT Step limit

Hi Elina, thanks for the feedback. The team is actively working on answer linking and at this stage we expect to release it in January 2024. 

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• Daniel Aron
• Modifié 15 novembre 2023 02:48
• 0 vote