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Darenne
Adhésion le 16 oct. 2021
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Dernière activité le 06 janv. 2025
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Dernière activité effectuée par Darenne
Darenne a ajouté un commentaire,
Our team will review the information and get back to you shortly. If you have any additional details you'd like to share in the meantime, please feel free here.
Afficher le commentaire · Publication le 06 janv. 2025 · Darenne
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Darenne a ajouté un commentaire,
We would like to inform you that you have previously submitted a support ticket concerning your issue, and a dedicated advocate has already provided assistance. To prevent any confusion and to facilitate a seamless communication process, we kindly ask you to reference the following ticket ID in your future correspondence: #12809238.
Should you have any further inquiries or require additional assistance, please feel free to respond to this message.
Afficher le commentaire · Publication le 02 janv. 2025 · Darenne
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Darenne a ajouté un commentaire,
Thank you for reaching out to us. Upon checking, I can see that you have already created a support ticket regarding this concern, and a dedicated advocate is currently working on it. To avoid any confusion and to ensure a smooth communication process, please refer to the following ticket ID when reaching out: #13216837. This will help us assist you more efficiently.
If you have any further questions or need additional assistance, please don't hesitate to reply to this message.
Afficher le commentaire · Publication le 02 janv. 2025 · Darenne
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Darenne a ajouté un commentaire,
I would like to extend a warm welcome to the Zendesk Community forum. My name is Darenne, and I will be providing assistance to you in this matter.
In reference to the description you provided, could you kindly confirm the original email address from which the email is being sent supposedly? This information is necessary for me to verify whether this address is configured as one of your support addresses. If it is indeed set up as such, it is standard procedure for emails sent to your external support address to be forwarded to support@xyz.zendesk.com. That's why it's being sent there.
Regarding the code that was sent to support@xyz.zendesk.com, I recommend checking your suspended tickets view to determine if they have been routed there if they are not created as tickets.
I trust this information is helpful. Should you require any further assistance, please do not hesitate to reach out.
Afficher le commentaire · Publication le 02 janv. 2025 · Darenne
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Darenne a créé un article,
Question
Le compte Gestion des ressources Zendesk affiche uniquement l’utilisateur désactivé. Comment supprimer l’utilisateur ?
Réponse
Vous devez supprimer l’utilisateur dans l’interface d’agent de Zendesk Support. Pour en savoir plus, consultez l’article : Suppression définitive des utilisateurs.
Si vous rétrogradez un agent de votre instance Zendesk au rôle d’utilisateur final, Zendesk le désactive automatiquement dans la gestion des effectifs. L’enregistrement de la rétrogradation par le système peut prendre jusqu’à 12 heures.
Attention, la suppression d’un agent ne supprime pas toutes les données correspondantes. Par exemple, un utilisateur supprimé avec des activités le mois dernier aura toujours les mêmes registres sur la plateforme, mais plus d’activités après.
Traduction - exonération : cet article a été traduit par un logiciel de traduction automatisée pour permettre une compréhension élémentaire de son contenu. Des efforts raisonnables ont été faits pour fournir une traduction correcte, mais Zendesk ne garantit pas l’exactitude de la traduction.
Si vous avez des questions quant à l’exactitude des informations contenues dans l’article traduit, consultez la version anglaise de l’article, qui représente la version officielle.
Modification le 20 août 2024 · Darenne
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Darenne a ajouté un commentaire,
I will create a ticket for the concern you raised because it's a bit complex. Our advocacy team will reach out to you soon with an update! Keep an eye on your inbox for the latest information.
Afficher le commentaire · Publication le 01 juil. 2024 · Darenne
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Darenne a ajouté un commentaire,
You can make use of the Updates History dataset from Explore to accomplish this task! I've prepared a sample for you to refer to, please refer to the screenshot below:
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I utilized the Updates as Metrics and selected the Ticket channel, as well as the Updater's name/role as Attributes. I then applied filters based on my preferred channels and roles to obtain the specific details required for my report.
I hope this helps!
Afficher le commentaire · Publication le 03 juin 2024 · Darenne
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Darenne a ajouté un commentaire,
Have a lovely day!
Afficher le commentaire · Publication le 22 mai 2024 · Darenne
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Darenne a ajouté un commentaire,
Afficher le commentaire · Publication le 21 mai 2024 · Darenne
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Darenne a ajouté un commentaire,
However, I regret to inform you that this feature is currently not available. While I understand that this news may be disappointing, please rest assured that we are committed to delivering the best possible experience to our valued customers like yourself.
I understand you've already included this on your response but I would recommend to clone a dashboard first if you need to make several edits before publishing, just so that you can compare the draft to the currently published state of the dashboard.
Thank you so much for your understanding on this matter.
Afficher le commentaire · Publication le 21 mai 2024 · Darenne
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