Dave Dyson

1. Guide
2. ...
3. Working with Answer Bot
4. Best Practices: Using labels in Answer Bot triggers

Hi Andrea, There's not a way to do that, but you could always add a link to this article yourself to the email notification -- see Creating and managing triggers for Answer Bot

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• Dave Dyson
• Création 25 mai 2022 01:32
• 0 vote

1. Support
2. ...
3. Zendesk basics
4. Zendesk glossary

Hi Alexandre, This is done by creating a series of anchor links at the top of the page one for each letter, html links that point to "anchors" lower on the page. Here's how to create them: How do I...

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• Dave Dyson
• Création 25 mai 2022 00:58
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1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Of course, Leigh, glad to help.

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• Dave Dyson
• Création 24 mai 2022 16:05
• 0 vote

1. Zendesk Suite
2. Managing cross-product features
3. What is a Pod?

Hi Jamie, sorry for the confusion! In your Support instance, click the gear icon in the left-hand toolbar -- that'll take you to the /agent/admin/overview page in your Support account, and your Pod...

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• Dave Dyson
• Création 24 mai 2022 03:16
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Tag or color code tickets?

Hey Paul - I think the best way to do this would be to add a custom checkbox field to your tickets to indicate that equipment needs to be ordered, and then to create a View for tickets where equipm...

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• Dave Dyson
• Création 24 mai 2022 03:12
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1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Tracking length of service of your agents

Hi Matt, if you're asking how to calculate length of service by months instead of by days, you can do that by changing the last argument of the DATE_DIFF function in your standard calculated metric...

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• Dave Dyson
• Création 24 mai 2022 03:06
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1. Chat
2. ...
3. Setting up Zendesk Chat
4. Measuring business goals with conversion tracking

Hi Raphael, I know that this is on our roadmap, but not prioritized for this year. Our product team is looking for user needs around this, and the best way to get that information to them is to pos...

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• Dave Dyson
• Création 24 mai 2022 02:27
• 0 vote

1. Guide
2. ...
3. Supporting multiple languages in Help Center (Guide Professional and Enterprise)
4. Creating and managing translated content for your Zendesk Guide knowledge base

Hi Josine, Yes, just remove the locale string (e.g. "/en-us") from the URL, and your help center will detect the user's browser setting and display the translated article if available -- see In wha...

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• Dave Dyson
• Création 24 mai 2022 02:19
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Hi Leigh, I'm afraid it's not possible to update Closed tickets via API or in any other way.

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• Dave Dyson
• Création 23 mai 2022 23:44
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1. Explore
2. ...
3. Performing calculations
4. Creating standard calculated metrics and attributes

Thanks for the tip, Saxon! Tim, for more information see Using result metric calculations

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• Dave Dyson
• Création 23 mai 2022 23:42
• 0 vote