
David Gillespie
Senior Product Manager Zendesk's Strategic Integration
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Activité totale190
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par David Gillespie-
David Gillespie a ajouté un commentaire,
Hi Dave Symonds, Yes, we need to use the primary email in Zendesk to pull back the details from Shopify. Hi Rina, Have you turned on the Shopify events and profiles feature? Once this is turned on ...
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David Gillespie a ajouté un commentaire,
Hi Aksel “Foley” Fjetland, Apologies for the limitation and appreciate your frustration. So I can capture your feedback for future updates to the product, how many subdomains do you need to integra...
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David Gillespie a ajouté un commentaire,
Hi Jonathan Layton, The integration passes through the data the user has inputted into Outlook and then creates a ticket via API. None of the data it uses to create the ticket is stored or collecte...
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David Gillespie a ajouté un commentaire,
Hi Francisco Moriera, Yes. The integration must first be invited to any channel in order to work in the channel. Here's the steps you need to take to add it to channels in Slack. Thanks, David
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David Gillespie a ajouté un commentaire,
Hi DJ Stiner & Support - thanks for reaching out to the team. Unfortunately we are unable to hold on the end-of-life and have already decommissioned the integration. When we have more details about...
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David Gillespie a ajouté un commentaire,
Hi Lukas Fehling & Emmet Haughian Just wanting to confirm if you are still seeing the same issues. If you are seeing the same error then please contact the team at Softserve, which can be done here...
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David Gillespie a ajouté un commentaire,
Hi Katy Fox, Thank you for the feedback on the Answer Bot feature. We have deliberately designed Answer Bot to work with 5+ words with a question mark so it on responds to questions posted in the c...
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David Gillespie a ajouté un commentaire,
Hi Amie Brennan, Big thank you for flagging! I've updated the screenshot, should now be fixed.
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David Gillespie a créé un article,
Annonce : nouvelle intégration Zoom
Date de l’annonce Nouvelle intégration disponible Fin de vie de l’intégration existante 12 septembre 2022 12 septembre 2022 30 novembre 2022 Nous sommes heureux d’annoncer la publication de...
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David Gillespie a ajouté un commentaire,
Hi Kelsey Davis,Yes, you can do this using the integration too. Light agents are able to submit internal notes and responses on tickets from within Teams.How would the agents be tagged to the ticke...