Dion
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Activité récente par Dion-
Hey Edouardo,Thanks for the feedback. I have provided this to our team and they will soon update the article. Anyway, you should be able to locate the Knowledge Capture by going to the Admin center...
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Hey Derek,There are 2 ways an API can be authenticated- via Password Access and Via Token access. Disabling the Zendesk native authentication will prevent you from using the Password Access Method:...
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Hey CJ,We do not have a native attribute to show this but you can try to check this recipe to get the first reply time as a timestamp in an attribute. Explore recipe: Creating a ticket first reply ...
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Hey There,The only way to filter SLA's for response time and solve time is via creating a query in Explore. You can check this article for more information: Explore recipe: Reviewing SLA performanc...
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Hello Edouard,Please contact our support team and provide examples so that we can check.Regards,Dion
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Hi Edouard,We do not have dynamic content in Sell but you can try to explore using "merge tags" which allow you to add in data from a custom field. Please see this article for more information: Usi...
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Hi Ignas, You can do this in Explore. Please see this article for more information: Explore recipe: Analyzing Answer Bot activityRegards,Dion
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Hey Kelly,You can view all the rating comments in explore. Please check this article for more information: Explore recipe: Bad ratings with commentsRegards,Dion
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Hey Shawna,You can avoid this by throttling your API calls to stay under rate limit errors. Please review this article for more information: Best practices for avoiding rate limitingRegards,Dion
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Hey Bill,You can use the "ongoing" and "completed" sequence fields in a smart list to see if someone is no longer part of the sequence. It would also be helpful if you can tag your sequences.Regard...