Don Moser

1. Web Widget
2. Web Widget advice and troubleshooting
3. Using z-index in the Web Widget (Classic)

Big thank you to both @... and @... for creating the examples and content in this article!

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• Don Moser
• Création 19 août 2021 20:43
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Template Ticket forms to be used by agents

Hi Maarten!You can actually select the Ticket Form as part of the "Actions" of a Macro! So while you would not be able to tie the text to the "Ticket Form selection" you can set the Form at part of...

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• Don Moser
• Création 15 mars 2021 13:14
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Template Ticket forms to be used by agents

Hi Maarten! Happy to help and I'm glad to hear that the Macro example is in line with what you're looking for. For what you brought up in your comment, it would be expected behavior for both the Su...

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• Don Moser
• Création 12 mars 2021 00:28
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Template Ticket forms to be used by agents

Hi Maarten!There's a couple of ways to approach what you described. One of the most common approaches (on a Support Team plan and higher) is using Macros to pre-define the content for the standardi...

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• Don Moser
• Création 11 mars 2021 05:24
• 1 vote