Dwight Bussman
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Dwight Bussman-
Dwight Bussman a ajouté un commentaire,
HeyO Victor - the developers that own this migration process just came online and mentioned that the migration of integration-created Targets to Webhooks is actively being worked on and should be c...
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Dwight Bussman a ajouté un commentaire,
HeyO Victor Carreon I have heard that there is a plan to have those targets auto-migrate to Webhooks at some point, so there shouldn't be any need for action on your part. I'll try to get additiona...
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Dwight Bussman a ajouté un commentaire,
There is a feature available within Zendesk that allows Admins (those with the full "Administrator" role) to impersonate any user with lesser permissions (the account owner can impersonate other Ad...
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Dwight Bussman a ajouté un commentaire,
Happy to help! :)
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Dwight Bussman a ajouté un commentaire,
HeyO Gravity CX (APAC Reseller) Not possible at this time, but definitely a good feature-idea for the future.
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Dwight Bussman a ajouté un commentaire,
HeyO CJ Johnson - if you're seeing results that differ from our documentation, please contact Support to look into that further
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Dwight Bussman a ajouté un commentaire,
HeyO Craig VanDeVenterFor your question "are the logs available to a custom API" - the API for Audit Logs are documented here: https://developer.zendesk.com/api-reference/ticketing/account-configur...
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Dwight Bussman a ajouté un commentaire,
Andrea Rochira - I recommend that you contact our support team for help with this.
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Dwight Bussman a ajouté un commentaire,
HeyO Paul Wickes Our syncing can act on the following objects: SFDC > ZD Account > Organization Contact > User Lead > User ZD > SFDC Ticket > Case Any interaction between the Asset object and o...
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Dwight Bussman a ajouté un commentaire,
HeyO Arno,It's definitely possible to add comments to existing tickets. I will talk to our Documentation team about clarifying this better herein, but here's a screenshot of this feature in action:...