Erik Lynch
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Commentaires
Votes sur l’activité pour Erik Lynch-
The default Copenhagen theme in Zendesk Guide has a built-in feature for flagging internal articles when viewing them in the knowledge base. For example, in my test account if I open a section to s...
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Hi Sébastien, The ability to force the Chat contact option in the widget while agents are offline is not currently possible. I spent some time trying out code variations, but our team was able to ...
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Hi Mary, I'm going to create a private ticket for you so that we can get the right folks involved to help address this performance concern. You can expect an email from me shortly with the ticket i...
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Hi Marisa, There isn't currently a setting within a given brand to select a help center that it should be linked to. For example, if you have two help centers and four brands, there isn't a setting...
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Hi Alfine, If I'm following your question correctly, I do have some ideas that can help! For starters, you can create a standard calculated metric which will pull updates where the priority was se...
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Hi Mikell, I ran a few searches in the Community and found a post which has a comment describing a solution to link a category block to an external website. You could potentially use a similar setu...
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Hi Igor, You are correct. If the chat ends with the visitor entering a reply, then quickly dropping off before the agent can respond again, that is being counted as a dropped chat. This is a tricky...