Eugene Orman

1. Explore
2. ...
3. Building reports
4. Working with the report builder (Beta)

Sarah Miracle, Antonio Auctane & Poli Minkova thank you for your feedback. Thanks to it the Exports feature was prioritized and is now available in the Beta report builder, check it out. 

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• Eugene Orman
• Création 8 décembre 2023 09:08
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing an open beta for the new Explore report builder

Hi Tobias, If you click Select all and then unselect some values then you are excluding specific values from the report. It is similar to how the Excel or Google Sheets filters work. This is also d...

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• Eugene Orman
• Création 7 décembre 2023 14:57
• 0 vote

1. Communauté
2. Zendesk Explore - Large report exports EAP
3. What is the large report exports EAP?

Hi, we have stopped onboarding accounts to this EAP. My apologies that I didn't mention this here earlier. However, if you need to export large amounts of data from Explore sign-up for the Dataset ...

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• Eugene Orman
• Création 19 octobre 2023 14:09
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. VALUE aggregator can't be used with calculated metrics. Try another aggregator

Adrian Mitrea, You can simply replace the nested metric VALUE(Wait time (hrs)) with its formula VALUE(Agent wait time (min))+VALUE(Requester wait time (min)). And perhaps slightly clean the final f...

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• Eugene Orman
• Création 17 octobre 2023 16:43
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Will Explore include actual ticket comments?

Hi there, thank you for taking the time to provide us with this feedback. This feature is not currently on our roadmap for the foreseeable future. Based on the c...

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• Eugene Orman
• Création 16 octobre 2023 14:32
• 1 vote

Commentaire officiel

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Feature Request: Specify Legend height at the top and bottom of visualisations

Thank you for taking the time to share your feedback. We plan to work on updating our Visualisation library in the future this improvement will fit nicely into this project but it is not on our sho...

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• Eugene Orman
• Création 13 octobre 2023 10:39
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Explore:Simplify the process of colorization of results

Thank you for the great feedback. Please continue voting for this feature if it is important to you. We will consider providing more simple color coding in the New report builder version. However, ...

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• Eugene Orman
• Création 13 octobre 2023 10:33
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. The Age of Unsolved Tickets (for Business Days)

Thank you for sharing your feedback. Getting ticket age in business hours is a useful metric indeed. Achieving this metric via a calculation is not possible in Explore. This is a new data point tha...

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• Eugene Orman
• Création 13 octobre 2023 10:21
• 0 vote