
Eugene Orman
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Activité totale281
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés3 utilisateurs
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Votes44
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Abonnements110
Aperçu des activités
Dernière activité effectuée par Eugene Orman-
Eugene Orman a ajouté un commentaire,
Sarah Miracle, Antonio Auctane & Poli Minkova thank you for your feedback. Thanks to it the Exports feature was prioritized and is now available in the Beta report builder, check it out.
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Eugene Orman a ajouté un commentaire,
Hi Tobias, If you click Select all and then unselect some values then you are excluding specific values from the report. It is similar to how the Excel or Google Sheets filters work. This is also d...
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Eugene Orman a créé un article,
Mises à jour des configurations des rapports dans Explore
Date de l’annonce Modification effectuée le 22 novembre 2023 22 novembre 2023 Le 22 novembre 2023, nous avons mis à jour certaines configurations de rapports par défaut pour garantir que le...
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Eugene Orman a créé une publication,
Update: New unified and custom agent state dashboard
We’ve released a new version of the prebuilt agent state dashboard that’s available for customers who’ve turned on omnichannel routing. 🎉 The new dashboard is automatically available in your Explo...
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Eugene Orman a ajouté un commentaire,
Hi, we have stopped onboarding accounts to this EAP. My apologies that I didn't mention this here earlier. However, if you need to export large amounts of data from Explore sign-up for the Dataset ...
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Eugene Orman a ajouté un commentaire,
Adrian Mitrea, You can simply replace the nested metric VALUE(Wait time (hrs)) with its formula VALUE(Agent wait time (min))+VALUE(Requester wait time (min)). And perhaps slightly clean the final f...
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Eugene Orman a ajouté un commentaire,
Hi there, thank you for taking the time to provide us with this feedback. This feature is not currently on our roadmap for the foreseeable future. Based on the c...
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Eugene Orman a ajouté un commentaire,
Commentaire officiel Thank you for taking the time to share your feedback. We plan to work on updating our Visualisation library in the future this improvement will fit nicely into this project but it is not on our sho...
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Eugene Orman a ajouté un commentaire,
Commentaire officiel Thank you for the great feedback. Please continue voting for this feature if it is important to you. We will consider providing more simple color coding in the New report builder version. However, ...
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Eugene Orman a ajouté un commentaire,
Commentaire officiel Thank you for sharing your feedback. Getting ticket age in business hours is a useful metric indeed. Achieving this metric via a calculation is not possible in Explore. This is a new data point tha...