Eugene Orman

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Tickets solved metric discrepancy in Updates history Explore dataset

Thank you for following up on this issue. My apologies I forgot to update the THEN clause of the formula. It needs to count the Ticket IDs, not the Update IDs to avoid double-counting. I have updat...

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• Eugene Orman
• Création 16 août 2022 12:28
• -1 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Tickets solved metric discrepancy in Updates history Explore dataset

Nathan Cassella, thank you for sharing this issue with the community. We will add some notes about this behaviour in the recipe you mentioned. CJ Johnson Graeme Carmichael,  thank you for jumping i...

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• Eugene Orman
• Modifié 16 août 2022 11:18
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Wait time in Open status

Laura Meliksetyan, you are probably missing one set of parentheses. I guess you want to return the results in hours that's why you need to divide the whole expression by 60 not only the last metric...

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• Eugene Orman
• Création 20 juillet 2022 11:08
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing Guide legacy reporting upgrade to Explore

Hi, thank you for the prompt feedback. André B. can you please share which parts of the Guide dashboard powered by Explore feel complicated to you and which functionality of the legacy dashboard yo...

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• Eugene Orman
• Création 14 juillet 2022 17:03
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing legacy reporting upgrade to Explore

Hi everyone, We had several setbacks that delayed the Explore rollout to the Support plans mentioned above. We are progressing with the rollout and target to complete it by the end of September. Th...

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• Eugene Orman
• Création 16 juin 2022 16:38
• 1 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Allow day customization for Week attributes

Thank you for all your great feedback and patience. We’re excited to announce that you can now set a custom start of the week in Explore!  For details, see Setting the start of the week for reports...

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• Eugene Orman
• Modifié 28 février 2022 15:43
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Inaccurate Preset Date Filters - Last Week

Thank you for all your great feedback and patience. We’re excited to announce that: By default, a user’s profile language determines the start of the week for that user. You can now set a custom s...

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• Eugene Orman
• Modifié 28 février 2022 15:43
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Search Filter: Updated Date>Past Week

We’re excited to announce that you can now set a custom start of the week in Explore!  For details, see Setting the start of the week for reports and filters.

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• Eugene Orman
• Création 28 février 2022 15:37
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Ability to set a custom date range for custom date attributes

We’re excited to announce that you can now set a custom start of the week in Explore! You can use this instead of the calculated attributes.For details, see Setting the start of the week for report...

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• Eugene Orman
• Création 28 février 2022 15:36
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Explore time zone on shared dashboards

Otto Lindqvist, thank you for your feedback. My apologies for the belated reply. There are no immediate plans to update the time zone functionality in Explore. However, I need to mention that when ...

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• Eugene Orman
• Création 7 février 2022 18:06
• 0 vote