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Fab S.
Adhésion le 16 avr. 2021
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Dernière activité le 17 mars 2022
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Dernière activité effectuée par Fab S.
Fab S. a ajouté un commentaire,
Indeed that page would be more for comparison. Current Essential plan accounts are considered Legacy plans and can continue working, but Support Essential and Elite plans are no longer offered as of February 1, 2021.
Hence, you wont be able to Downgrade to Essential plan.
You can refer from here - About Zendesk Support plan types.
Best,
Afficher le commentaire · Publication le 17 mars 2022 · Fab S.
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Fab S. a ajouté un commentaire,
Considering that, "an incoming call is offered to the agent who has the maximum time elapsed since the last call attended and is available to take a new call"
Let's say that an Agent was the next on the queue and had to make an outbound call, hence, this Agent would be out and the next with the maximum time elapsed since the last call attended will be the next on queue (Agents in Online status).
When the outbound call is finished and Agent is back online, the time elapsed should be reseted and the Agent would go back to the "end of the queue".
Hope this information helps.
Best,
Afficher le commentaire · Publication le 18 févr. 2022 · Fab S.
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Fab S. a ajouté un commentaire,
This warning would happen in this circumstances (blacklisting) if there is an existent Organization with that name "email" and probably the domain is on the allowing list. Ex: In Organizations > find the Organization in question > Remove the allowed domain.
I hope this helps.
Best,
Afficher le commentaire · Publication le 18 févr. 2022 · Fab S.
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Fab S. a ajouté un commentaire,
Olá Alessandro,
Ja temos um ticket em aberto para a sua solicitação e vejo que ja esta sendo investigado. De qualquer forma atualizarei o ticket #10061795 para continuarmos o suporte por lá.
Se possível, por favor mantenha todas as comunicações através deste ticket #10061795, assim evitaremos desentendimentos nas comunicações.
Obrigado,
Afficher le commentaire · Publication le 18 févr. 2022 · Fab S.
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Fab S. a ajouté un commentaire,
Olá Alessandro,
Ja temos um ticket em aberto para a sua solicitação e vejo que ja esta sendo investigado. De qualquer forma atualizarei o ticket #10061795 para continuarmos o suporte por lá.
Se possível, por favor mantenha todas as comunicações através deste ticket #10061795, assim evitaremos desentendimentos nas comunicações.
Obrigado,
Afficher le commentaire · Publication le 18 févr. 2022 · Fab S.
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Fab S. a ajouté un commentaire,
Currently, the language detection is natively designed to read body text and not subject.
I can only think (as a workaround), a trigger with Subject Text - Contain "string of words" or specific words that can be normally found in the subject text, to route those emails/tickets to the specific Group.
This might not be useful for you if the emails subject does not have pattern. But if does, a very customisable Trigger like:
I hope this helps.
Best,
Afficher le commentaire · Publication le 16 févr. 2022 · Fab S.
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Fab S. a ajouté un commentaire,
As Eduardo mentioned, we should be able to move dragging Ticket Form fields, however the fields you are mentioning are inborn system fields and aren't editable.
Hope this info helps.
Best,
Afficher le commentaire · Publication le 10 févr. 2022 · Fab S.
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Fab S. a ajouté un commentaire,
Hi Larry Click,
As we would need some more information from your request, I've replied to you on the ticket 9700690 that you can find on your email now and we can continue from there.
Thanks,
Afficher le commentaire · Publication le 01 nov. 2021 · Fab S.
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Fab S. a créé un article,
Question
29 Mar comme dans l'image ci-dessous.Réponse
La colonne Demandé affiche la date dans son intégralité, avec le jour, le mois et l'année, si la date fait référence à l'année précédente. Si la date fait référence à l'année en cours, elle est abrégée.
Pour en savoir plus sur les vues, consultez l’article : Création de vues pour la gestion du workflow des tickets
Traduction - exonération : cet article a été traduit par un logiciel de traduction automatisée pour permettre une compréhension élémentaire de son contenu. Des efforts raisonnables ont été faits pour fournir une traduction correcte, mais Zendesk ne garantit pas l’exactitude de la traduction.
Si vous avez des questions quant à l’exactitude des informations contenues dans l’article traduit, consultez la version anglaise de l’article, qui représente la version officielle.
Modification le 12 janv. 2023 · Fab S.
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Fab S. a ajouté un commentaire,
Hello Sindy,
Thanks for your contact.
It is possible to Merge Tickets in a bulk, as long as the tickets are all on the same View. Please see here: Managing tickets in bulk
To make it easier, you can create a View for that specific end-user, but to do that you need first to create am Organization and add the user to the Organization. Then you just need to create a View for that specific Organization so you will be able to Merge the tickets.
Please follow the steps from here: How can I keep track of specific end-user tickets .
Anyway, I hope this helps.
Thanks,
Fabricio | Customer Advocate
Afficher le commentaire · Publication le 24 févr. 2021 · Fab S.
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