Gaurav Parbat
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Gaurav Parbat-
Gaurav Parbat a ajouté un commentaire,
--Posting as a comment on the thread as well--- Hello Everyone, Happy Friday! I have some updates. We have made the necessary platform and data layer changes needed to support editing closed ticket...
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Gaurav Parbat a ajouté un commentaire,
Hey Dan, Thank for your input. We are working on an enhancement Workflow based statuses that restrict these ticket statuses to specific forms/groups. For all, if you can share your use cases in thi...
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Gaurav Parbat a ajouté un commentaire,
Thank you so much for that Reshma. I will reach out to you for use cases and pain points. Thanks, Gaurav Parbat
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Gaurav Parbat a ajouté un commentaire,
Hey All, Zendesk has been through a lot of changes in 2022 and unfortunately, this request still needs to be updated. However, this is an important change and is causing a lot of customer pain and ...
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Gaurav Parbat a ajouté un commentaire,
Commentaire officiel Hey Everyone, I am happy to let you know that Custom Ticket Statuses is now GA! Any customer on the Agent Workspace will have access to CTS and can use the feature in their Trial, Production, and ...
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Gaurav Parbat a créé un article,
Annonce : statuts de ticket personnalisés
Date de l’annonce Début du déploiement Fin du déploiement 17 janvier 2023 17 janvier 2023 18 janvier 2023 Nous sommes heureux d’annoncer que les statuts de ticket personnalisés sont désorma...
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Gaurav Parbat a ajouté un commentaire,
Hello Everyone, We are now in an Open EAP for Custom Ticket Statuses. Any customer on the Agent Workspace can participate in the EAP. You can enable custom ticket statuses from your Admin Center an...
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Gaurav Parbat a ajouté un commentaire,
Hello Everyone, We are now in an Open EAP for Custom Ticket Statuses. Any customer on the new Agent Workspace can participate in the EAP. You can enable custom ticket statuses from your Admin Cente...
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Gaurav Parbat a ajouté un commentaire,
Hello everyone. The ability to show any status to your end users through the help center will be enabled through custom ticket statuses. If you would like to know more, we have a closed EAP on the ...
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Gaurav Parbat a ajouté un commentaire,
Hello Everyone! I am excited to announce that Custom Ticket Statuses will be in a Limited Closed EAP starting mid-June, 2022 in production instances. We are looking for a small group of up to 200 c...