Gaurav Parbat
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Dernière activité
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Abonnements55
Aperçu des activités
Dernière activité effectuée par Gaurav Parbat-
Gaurav Parbat a ajouté un commentaire,
Commentaire officiel Hey Everyone, I am happy to let you know that Custom Ticket Statuses is now GA! Any customer on the Agent Workspace will have access to CTS and can use the feature in their Trial, Production, and ...
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Gaurav Parbat a ajouté un commentaire,
Hello Everyone, We are now in an Open EAP for Custom Ticket Statuses. Any customer on the Agent Workspace can participate in the EAP. You can enable custom ticket statuses from your Admin Center an...
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Gaurav Parbat a ajouté un commentaire,
Hello Everyone, We are now in an Open EAP for Custom Ticket Statuses. Any customer on the new Agent Workspace can participate in the EAP. You can enable custom ticket statuses from your Admin Cente...
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Gaurav Parbat a ajouté un commentaire,
Hello everyone. The ability to show any status to your end users through the help center will be enabled through custom ticket statuses. If you would like to know more, we have a closed EAP on the ...
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Gaurav Parbat a ajouté un commentaire,
Hello Everyone! I am excited to announce that Custom Ticket Statuses will be in a Limited Closed EAP starting mid-June, 2022 in production instances. We are looking for a small group of up to 200 c...
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Gaurav Parbat a ajouté un commentaire,
Hello Everyone! I am excited to announce that Custom Ticket Statuses will be in a Limited Closed EAP starting mid-June, 2022 in production instances. We are looking for a small group of up to 200 c...
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Gaurav Parbat a ajouté un commentaire,
Hi All, We are actively working on adding the ability to customize your ticket statuses. We are currently working towards a very small closed EAP this quarter and will open up the EAP to a larger a...
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Gaurav Parbat a ajouté un commentaire,
Commentaire officiel Hi Ryon, Thanks for the suggestion. I will take this up as a product enhancement on our side. I would also like to know if there are any scenarios where you would like to delete/remove tags through...
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Gaurav Parbat a ajouté un commentaire,
Hi Duckham, I agree with Amie's reasoning here. We are also planning on a new feature set that enables easier account configurations, which will allow you to run multiple departments in one single ...
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Gaurav Parbat a ajouté un commentaire,
Commentaire officiel Hi Aileen, We are considering modifying closed tickets and overhauling the tags management UI. Thanks for sharing your input. We have taken this feature request into consideration for our 2022 plan...