Gentry Geissler

1. Communauté
2. Zendesk Suite Q&A
3. How to calculate full resolution time in hours and days in explore

Hi Uriel, I think I may have the recipe you need! Take a look at our document on Reporting on Full Resolution Time I hope that helps.

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• Gentry Geissler
• Création 23 mai 2019 14:49
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Explore - Reporting CSAT by Date Survey Taken

Hi Jason, Thanks for that question! It looks like you'll need to use custom metrics under the Ticket Updates dataset to get that data. Basically, we're looking for the satisfaction field value to c...

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• Gentry Geissler
• Création 19 juin 2019 22:45
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Average and Median Number of Tickets Created per Hour

Hi Chen, Thanks for your question! Can you clarify you were looking for a query that showed both AVG and MED tickets created per hour? If so I made a metric using Totals Result Manipulations to sho...

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• Gentry Geissler
• Création 1 août 2019 15:07
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Support: Restrict Attachments by File Type

Hi all!  I checked with a couple of those on our Product team and they've stated they have attachment control on the roadmap for development. However, it's not something that I can give an exact ET...

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• Gentry Geissler
• Création 14 août 2019 20:28
• 0 vote