Gorka Cardona-Lauridsen

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Enabling Google Analytics for your help center

Hey all, we are starting to roll out GA4 support for Help Center. See the announcement here.

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• Gorka Cardona-Lauridsen
• Création 2 février 2023 15:06
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Feature Request: Text to speech for articles

Hi Caitlin Anderson I will never say never, but we don't have it on the roadmap and I don't expect it in the future since this functionality is included in most operating systems (macOS and Windows...

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• Gorka Cardona-Lauridsen
• Création 1 février 2023 15:26
• 0 vote

1. Zendesk updates
2. Announcements
3. [OPEN BETA] Announcing custom fields filtering in the new request list experience

Hi Rafael Santos   any ETA for CTS? I can't promise it, but I'm hoping for Q2. There are some dependencies that need to align. As only showing few user-friendly filter fields, to avoid an overfl...

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• Gorka Cardona-Lauridsen
• Création 1 février 2023 11:59
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1. Communauté
2. Zendesk Suite Q&A
3. Removing "Null" as an Option from Required Ticket Fields for End-Users

We are looking into it and will post an update here as soon as we have something.

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• Gorka Cardona-Lauridsen
• Création 1 février 2023 09:33
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Sort Tickets by columns like "Subject", "Requester" and "Status" at the "Organization requests" page

Hi all, I'm sorry that this request has existed for so long and that it was not the first feature we added to the new request list experience, but it is one among several important requests for imp...

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• Gorka Cardona-Lauridsen
• Création 31 janvier 2023 14:17
• 0 vote

1. Zendesk updates
2. Announcements
3. [OPEN BETA] Announcing custom fields filtering in the new request list experience

Hi John, at this moment I can't give you an ETA, but it's not in Q1 unfortunately.

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• Gorka Cardona-Lauridsen
• Création 30 janvier 2023 15:01
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Ticket export tool for End-users (Export tickets by organization)

Hi all While I know this is not exactly the feature requested here, I thought it would still be interesting for followers of this post to know that we are making progress on a new request list expe...

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• Gorka Cardona-Lauridsen
• Création 30 janvier 2023 14:36
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Feature request: Would like the ability to customize the search in My Activities

Hi all We are very excited to announce that users can now (pending rollout) filter their requests based on custom field values in the new request list experience. See the announcement here for all ...

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• Gorka Cardona-Lauridsen
• Création 30 janvier 2023 14:32
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Filter My activities section

Hi all We are very excited to announce that users can now (pending rollout) filter their requests based on custom field values in the new request list experience. See the announcement here for all ...

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• Gorka Cardona-Lauridsen
• Création 30 janvier 2023 14:32
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Sort Tickets by columns like "Subject", "Requester" and "Status" at the "Organization requests" page

Hi all We are very excited to announce that users can now (pending rollout) filter their requests based on custom field values in the new request list experience. See the announcement here for all ...

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• Gorka Cardona-Lauridsen
• Création 30 janvier 2023 14:32
• 0 vote