Gorka Cardona-Lauridsen

1. Guide
2. ...
3. Self-service best practices and recipes
4. Google Analytics and help center - Part 3: Tracking customers' actions

Lila Kingsley,  This makes it seem like something  (a custom event?) needs to be done in GA4 for the reporting to still function in GA4 for the snippets in this article.  But this article doesn'...

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• Gorka Cardona-Lauridsen
• Création 13 février 2023 12:56
• 4 votes

1. Communauté
2. Feedback - Help Center (Guide)
3. Help Center ticket search filters won't support custom statuses

Hi Sini, we have scheduled work on this in Q3 and are targeting a release in Q3 if things go according to plan. As with all roadmap timelines, this is not a promise to deliver at that time, but our...

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• Gorka Cardona-Lauridsen
• Création 8 juin 2023 20:41
• 2 votes

1. Communauté
2. Feedback - Help Center (Guide)
3. The visibility of Lookup Relationship fields on ZenDesk HelpCenter

Hi Omair, the native help center request form does not currently support lookup fields, but we have it on our roadmap, though I can't currently give you an ETA.

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• Gorka Cardona-Lauridsen
• Création 20 février 2023 13:30
• 2 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Creating custom pages in the help center

Dylan Buckley the limit for custom pages has been increased to 100.Happy holidays :) 

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• Gorka Cardona-Lauridsen
• Création 21 décembre 2022 13:45
• 2 votes

1. Communauté
2. Feedback - Help Center (Guide)
3. Sort Tickets by columns like "Subject", "Requester" and "Status" at the "Organization requests" page

Hi Josef Prandstetter Will this new feature include custom fields as well? We will make custom fields available to be displayed, sorted and filtered on, but due to some dependencies it will be in...

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• Gorka Cardona-Lauridsen
• Création 12 décembre 2021 22:46
• 2 votes

1. Communauté
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Hi all Thanks to all of you that have provided feedback here and those of you that helped us with our UI prototype! It is really valuable. I'm happy to finally tell you that we have now started dev...

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• Gorka Cardona-Lauridsen
• Création 24 août 2021 16:16
• 2 votes

1. Communauté
2. Feedback - Help Center (Guide)
3. Add Submit A Request for Agents

Hi All Just wanted to let you know that, this feature request has finally made it onto our roadmap and we expect within a few months to enable you to enable your agents to use the request form and ...

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• Gorka Cardona-Lauridsen
• Création 19 août 2020 12:38
• 2 votes

1. Guide
2. ...
3. End-user guide for Help Center
4. About semantic search and how it works

Slava Skorbezh Thank you for pointing this out. By mistake, we had forgotten to add the Help center languages that are supported via crowdsourcing. We will add Ukranian together with the other miss...

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• Gorka Cardona-Lauridsen
• Création 25 août 2023 10:25
• 1 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Report on Article Links

Hi all, thank you for your feedback!Currently we do not have plans to build this as a native feature, but this is a perfect example of the strength of our developer community. Huge thanks to sorin ...

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• Gorka Cardona-Lauridsen
• Création 12 avril 2023 11:40
• 1 vote

1. Zendesk updates
2. Announcements
3. [OPEN BETA] Announcing a new request list experience Open Beta with improved filtering, sorting and column management

Stephen This is unfortunately expected because the index of all tickets in an account can be very very large it is not updated instantly, but rather in scheduled batches.Could I ask you to elaborat...

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• Gorka Cardona-Lauridsen
• Création 11 avril 2023 13:04
• 1 vote